Director, Accounts Management

About the role

The Account Management team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.

What You’ll Do

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships.
• Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

What We Look For

• You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments.
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
• Pioneered ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact.
• Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
• Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred.

Qualifications

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Aligned to Affirm’s management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices.

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.