Director, Solutions - Patient Support Services

Reporting to the Vice President, Patient Support Services Solution, this role supports the Patient Support Services Solution in a client-facing and project management capacity.

About the Role

The Patient Support Services solution area at TGaS Advisors informs clients’ core organizational decisions: strategy, resources, processes, structure, responsibilities, metrics, and continuous improvement. This director-level position blends managerial oversight with hands-on execution across four key areas:

Responsibilities

• Practice Lead & Product Development
  • Support the research program to meet TGaS standards, including defining and expanding core services for sub-functional areas (e.g., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Managers (FRMs)).
  • Generate new business with existing and new clients to meet annual revenue goals by introducing TGaS Solutions or identifying custom project opportunities.
  • Collaborate with the Patient Support Services team and other TGaS practices to innovate and evolve services that drive improved revenue.
  • Participate in TGaS planning exercises and report to senior leadership.
  • Maintain service quality levels across supported Patient Support Services clients.
  • Develop thought leadership for value-forward selling, white papers, and PR.
  • Capture insights and data from advisory services for implementation in benchmark services.
  • Evolve deliverable formats to increase value for the network and individual clients.
• Client Benchmark Engagements & Related Projects
  • Co-lead or support Patient Support Services projects, benchmarks, and on-site engagements, including interviews with senior leadership, executives, and stakeholders.
  • Capture quantitative and qualitative client information for TGaS’ database and analysis.
  • Prepare benchmark reports summarizing client resources and capabilities relative to peers and TGaS best practices, including recommendations for operational improvements aligned with client needs.
• Advisory Services Engagement with Clients
  • Provide strategic oversight and coordinate cross-functional activities to ensure successful execution and delivery of project initiatives.
  • Ensure TGaS delivers optimal value through contracted Advisory Services, including Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions.
  • Produce high-quality, timely client deliverables in coordination with TGaS’ Analytics/Operations team.
  • Design, develop content for, facilitate, and conduct follow-up for semi-annual client summits.
  • Mentor staff on onboarding, peer review, and other managerial duties as needed.
• Business Development / Opportunity Identification
  • Identify unmet market needs through client interactions and drive the development of new solutions or enhancements to existing ones aligned with TGaS’ business strategy.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years in pharmaceutical patient support services; experience with emerging pharma companies or setting up patient support services infrastructure is a plus.
• Experience or knowledge of key Patient Support Services functions, including:
  • PSP/Hub management
  • Field Reimbursement Manager (FRM) Teams
  • Affordability solutions
  • Free goods programs
  • Program KPIs, reporting, and data analytics
  • Data sharing/data feeds common in patient support services
  • Patient engagement and adherence programs
  • Clinical nurse education programs
  • Patient services technology tools
• Excellent verbal and written communication skills, including preparing and delivering presentations at the highest levels of client organizations.
• Proven track record of developing and managing relationships with internal and external stakeholders; collaborative and team-oriented approach.
• High integrity and credibility as perceived by colleagues and clients.
• Comfort working at the executive level, interacting closely with top leaders.
• Ability to consult, problem-solve, work autonomously, and distill complex information into clear, actionable recommendations that improve business results.
• Comfort with change management and driving ambiguous or complex data requirements to completion.
• Local to East Norriton/Philadelphia, PA is a plus.
• Travel requirements: 25-40% (local, regional, and national).

Traits & Characteristics

TGaS professionals are:

• Passionate about meeting client needs—prioritizing client satisfaction, insights, and value.
• Responsible—owning work efforts with accountability and minimal oversight.
• Self-starting and entrepreneurial—operating with a business-owner mindset and initiating tasks independently.
• Highly organized and reliable—managing details and multi-tasking to deliver value to clients and colleagues.
• Thriving in a dynamic work environment—adaptable to shifting priorities between strategic and tactical activities.
• Authentic—providing honest, direct, and professional feedback.
• Focused on achieving excellence—delivering well-thought-out, high-quality work without perfectionism.
• Lifelong learners—passionate about expanding knowledge, skills, and understanding of client strategies to benefit others.

About Trinity

Trinity powers the future of life sciences commercialization by blending human expertise with artificial intelligence. For over 30 years, leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, market advantage, and measurable patient impact. With 1,300 professionals across 14 offices and five continents, Trinity sets industry standards in quality, responsiveness, and client collaboration.

Pay

Base salary range: $148,000 - $222,000 per year, determined by skills, experience, job-related education, location, and internal equity. Eligible for an annual discretionary performance bonus.