Director, Solutions - Patient Support Services

About the role

The Director, Management Advisor, Patient Support Services will report to the Vice President, Patient Support Services Solution and support the Patient Support Services Solution while serving in a client-facing and project management capacity.

The Patient Support Services solution area at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics, and how to drive continuous improvement. This role includes both managerial and hands-on responsibilities.

Responsibilities

• Practice Lead & Product Development
  • Support the research program to meet TGaS standards, including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area (e.g., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Managers (FRMs)).
  • Assist in generating new business with existing and new clients to meet annual revenue goals by introducing TGaS Solutions or identifying custom project opportunities.
  • Work with the Patient Support Services team and other TGaS practices to build, evolve, and innovate services and offerings that generate improved revenue.
  • Participate in TGaS planning exercises and report to senior leadership.
  • Accountable for service quality levels across supported Patient Support Services clients.
  • Assist in generating thought leadership for “value-forward selling,” white papers, and PR.
  • Capture key insights and data from advisory services and review for implementation in benchmark services.
  • Evolve new deliverable formats to increase the value TGaS brings to the network and individual clients.
• Client Benchmark Engagements and Related Projects
  • Co-lead or support Patient Support Services projects, benchmarks, and projects at client sites, including in-depth interviews with senior leadership, executives, and stakeholders.
  • Capture client-related quantitative and qualitative information for TGaS’ database and analysis.
  • Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies.
• Advisory Services Engagement with Clients
  • Provide strategic oversight and coordinate cross-functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.
  • Ensure TGaS provides optimal value to clients from contracted Advisory Services, Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions.
  • Proactively produce a timely flow of high-quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team.
  • Design, develop content for, facilitate, and conduct appropriate follow-up activities for semi-annual client summits.
  • Mentor staff to assist with onboarding, peer review, and other managerial duties as assigned.
• Business Development / Opportunity Identification
  • Through ongoing client interactions, identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years in pharmaceutical patient support services; experience with or for emerging pharma companies setting up their patient support services department infrastructure is a plus.
• Experience or knowledge of vital Patient Support Services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc.
• Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations.
• A track record of developing and managing effective relationships with internal and external stakeholders; a history of a team-oriented and collaborative approach to work and projects.
• High integrity and credibility as perceived by all those with whom you will work.
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders.
• Ability to consult, problem-solve, work autonomously, and organize complex information into clear actionable recommendations that improve (client) business results.
• Comfortable with change management and taking complex data requirements and/or ambiguous direction to completion.
• Local to East Norriton/Philadelphia, PA is a plus.
• This position may require local, regional, and national travel (average 25-40% of the time).

About Trinity

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity.

For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. Trinity has expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.

Pay

Trinity’s salary bands account for a wide range of factors including skill sets, market demand, level of experience, qualifications, performance, geographic location, and internal equity. The base salary range for this role is $148,000 - $222,000 per year. Compensation is determined based on factors such as the candidate’s skills, experience, job-related education and training, location, and internal equity. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.