Director, Patient Support

About the role

LivaNova is seeking an experienced and strategic leader in Patient Support Programs (PSP). This role is responsible for overseeing and advancing patient and provider services to ensure continuity of care for patients and seamless coordination with healthcare providers (HCPs).

Responsibilities

• Develop and execute strategic initiatives aligned with organizational goals.
• Create and manage dashboards to ensure proper metrics are in place throughout the organization.
• Oversee the design and delivery of core services including patient status updates, EOS notifications, prior authorization assistance, and benefits verification.
• Collaborate with external partners including healthcare providers and payors to ensure seamless patient support.
• Select, implement, and continuously evolve commercial platforms to meet user needs and deliver measurable business outcomes.
• Lead and manage the team, fostering a culture of accountability, collaboration, and excellence.
• Recruit, onboard, and develop talent to build a high-performing organization.
• Manage budgets and resources effectively to support departmental objectives.
• Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements.
• Establish and maintain a robust system for tracking and reporting Patient Programs metrics, including key performance indicators, progress towards goals, among other relevant business intelligence.
• Utilize strong analytical, negotiation, and problem-solving skills to effectively address any challenges or barriers for the success of Patient Programs initiatives.
• Facilitate clear communication within the team and across internal business teams, ensuring alignment.
• Partner with Commercial Operations peers and other internal teams on strategic initiatives.

Qualifications

• 10+ years of experience in healthcare-related Patient Support programs.
• 10+ years of progressive leadership and team management experience.
• Bachelor's degree in a related field.
• Strong background in managed care, case management, reimbursement, and health insurance.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Exceptional written, verbal, and presentation skills.
• Strong problem-solving abilities within complex and compliance-regulated operations.
• Demonstrated ability to influence, lead, and collaborate across teams.