Director of Patient Services

About the role

The Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

Responsibilities

• Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
• Work with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participate in meetings with prospective clients
• Collaborate with Operations, Pharmacy and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord’s transition guarantee
• Maintain an onsite presence to serve client and associated team as needed to effectively manage account, develop relationships, and lead associated projects
• Train and develop internal staff as needed, serving as an active leader and mentor to immediate team and other associates at PharmaCord; ensure team staffing and training needs are met at all times
• Responsibility of 1 - 6 clients with teams of 150 - 175 FTEs including multiple levels of management with a mix of Associate Directors, Program Managers and Supervisors
• Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results
• Passion for taking on complex product solutions with multi-faceted competitive industry landscape
• Ability to effectively collaborate and influence customers
• Ability to drive a strategy based on competition, market dynamics and emerging technologies
• Show innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins
• Excellent written and oral communication skills
• Excellent organization, management and execution capabilities
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Ability to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals.
• Ability to create consensus among cross-functional departments and bring closure to projects/initiatives
• Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure
• Strong leadership, coaching and people development skills
• Healthcare industry experience providing or managing product service solutions, biopharma specialty product experience a plus

Qualifications

• Bachelor’s degree in health sciences, business, public health administration or social services; masters or advanced degree preferred
• 5 - 7+ years’ experience in healthcare patient services with demonstrated experience growing services through innovation and value
• Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization of products
• Experience managing large teams of 50+ including managers and supervisors