Director, solutions architecture

About the role

The director, solutions architecture plays a pivotal role in orchestrating the future of enterprise AI. You’ll lead a team of exceptional solutions architects in empowering enterprise customers to unlock the full potential of WRITER's generative AI platform. Your responsibilities include:

• Leading and empowering a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements.
• Driving the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre-sales technical engagements, including use case discovery, proof-of-concept execution, and value realization for strategic customers.
• Closely partnering with sales leadership and go-to-market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions.
• Acting as an executive technical sponsor for WRITER’s most strategic accounts, building strong relationships with C-level stakeholders and becoming their trusted advisor in AI strategy and implementation.
• Influencing WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs.
• Architecting robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks.
• Transforming how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time-to-value for our clients.

Requirements

• A minimum of 8 years of experience in a customer-facing technical role, with at least 4 years in a management capacity leading a pre-sales or solutions architecture team focused on enterprise software, cloud, or AI solutions.
• Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high-growth, fast-paced technology company, ideally blending startup agility with enterprise best practices.
• Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP), coupled with hands-on experience in Python or similar scripting languages.
• Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large-scale enterprise environments.
• Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same.
• A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations.
• A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion.

Qualifications

• Minimum of 8 years of experience in a customer-facing technical role, with at least 4 years in a management capacity leading a pre-sales or solutions architecture team focused on enterprise software, cloud, or AI solutions.
• Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high-growth, fast-paced technology company, ideally blending startup agility with enterprise best practices.
• Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP), coupled with hands-on experience in Python or similar scripting languages.
• Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large-scale enterprise environments.
• Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same.
• A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations.
• A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion.

Skills

• Customer-facing technical roles
• Management of pre-sales or solutions architecture teams
• Enterprise software, cloud, or AI solutions
• Generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP)
• Python or similar scripting languages
• Complex implementation of AI/ML solutions
• Data pipelines, model deployment, security, and compliance
• Communication, presentation, and interpersonal skills
• Strategic mindset
• Values alignment with WRITER: Connect, Challenge, Own

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for wellness, learning and development
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

Pay

$182.7K - $321.5K

Schedule

Full-time, hybrid role based out of San Francisco hub.