Director of Solution Architecture

Key Responsibilities

• Lead and grow the Configuration Services team, providing strategic direction, quality oversight, and professional development.
• Act as the senior consultative face to clients, in support and coordination with Customer Success. Conduct discovery sessions with C-level and senior leaders to uncover unmet needs, design high-impact solutions, and build executive sponsorship.
• Identify major unmet needs in our verticals and drive the creation of industry-specific solution templates (e.g., leveraging existing and emerging standards such as CMMC or ISO 42001 for AI governance in workflows).
• Partner closely with Customer Success, Sales, and Client Enablement to expand adoption within existing accounts and accelerate movement from operational entry points to executive-level strategic conversations.
• Stay current with regulatory developments in our target industries and position HighGear as the ideal platform to help clients meet compliance and operational excellence goals.
• Develop “solution magnets” and pre-built accelerators/templates in HighGear that address key and developing pain points within our verticals (Finance, Energy, Government, Custom or Defense-specific Manufacturers), enabling dramatically faster deployments and higher win rates.
• Lead or engage cross-functional teams from multiple departments including software engineering and client enablement as needed to deliver exceptional outcomes.
• Travel 1-3 times per month for client workshops, discovery sessions, and executive presentations (typically 1-3 days per trip).

Requirements

• 10+ years of professional experience in technology consulting, systems integration, operations, or compliance.
• At least 5 years leading a consultative or systems-integration practice serving high-profile, highly regulated clients (Finance, Energy, Government, or Defense sectors strongly preferred).
• Deep experience with complex workflow, process automation, or operational excellence initiatives in regulated environments.
• Proven ability to engage and build credibility with executives and gatekeepers at large enterprises.
• Strong business acumen and the ability to translate regulatory or operational challenges into compelling solution strategies.
• Comfort operating in a fast-paced, resource-constrained environment typical of a high-growth SaaS company.
• Workflow or process automation experience is highly desired.
• Willingness and ability to travel 1-3 times per month.

Preferred

• Familiarity with visual/low-code workflow platforms or similar enterprise software.
• Track record of developing reusable solution assets or accelerators to shorten sales or delivery cycles.
• Experience identifying and capitalizing on regulatory-driven opportunities (e.g., new standards or compliance mandates).