Director | Small Business Bank Lending Operations

As the Director of Credit & Underwriting, you will lead the credit analysis and underwriting strategy across conventional, SBA, and CDFI lending programs. You will manage a high‑performing team of credit analysts and underwriters to ensure sound credit decisions, exceptional portfolio quality, and alignment with established risk tolerance, while supporting targeted operational efficiencies and process modernization.

Responsibilities

• Lead day‑to‑day credit analysis and underwriting operations across conventional lending, SBA, and CDFI/mission‑driven loan portfolios.
• Exercise credit approval authority to evaluate, structure, and decide complex credit requests.
• Maintain and refine departmental procedures and business continuity plan.
• Partner with the Credit Intent Team and the second line to refine credit policies, underwriting guidelines, and risk‑rating methodologies across all product lines.
• Monitor overall portfolio health, industry concentration risks, and credit trends to proactively address emerging risk factors.
• Serve as the primary point of contact for internal credit audits, SBA reviews, and regulatory examinations.
• Collaborate with sales, risk, compliance, legal, and special assets teams to ensure seamless deal execution and risk management alignment.
• Mentor and develop a team of credit analysts and underwriters, driving analytical rigor and technical excellence in cash‑flow modeling and collateral valuation.
• Identify practical opportunities to streamline underwriting workflows and leverage automation to optimize efficiency without compromising risk controls.

Qualities of a Successful Candidate

• Analytical & Rigorous: delves deep into complex financial data, tax returns, and cash‑flow structures; maintains an unyielding standard for credit quality.
• Discerning & Deliberative: evaluates complex credit requests methodically, balancing growth objectives with policy discipline.
• Action‑Oriented & Results‑Driven: exercises credit authority decisively, keeps underwriting pipelines moving efficiently, and balances multiple priorities under tight timelines.
• Up for a Challenge: enjoys navigating complex loan structures across diverse product lines—from strict SBA requirements to mission‑aligned CDFI frameworks.
• Communicative & Influential: articulates credit decisions and risk rationale clearly to senior leadership, commercial lenders, auditors, and regulatory bodies.
• Collaborative & Team‑Oriented: partners effectively with cross‑functional teams and invests in upskilling the team to build high‑level credit expertise.

Basic Qualifications

• Bachelor’s degree or military experience.
• At least 8 years of experience in commercial and/or small business credit analysis and underwriting.
• At least 3 years of direct people management experience.
• Prior experience holding formal Individual Lending Authority (ILA).
• Experience with loan origination systems (LOS) and credit automation workflow tools.

Preferred Qualifications

• Master’s degree or MBA.
• 10+ years of commercial and/or small business credit analysis and underwriting experience.
• 5+ years of direct people management experience.
• Expertise in SBA (7(a) and 504) underwriting requirements and CDFI lending frameworks.
• Completion of a formal bank credit training program.

Pay

Richmond, VA: $209,500 – $239,100 for Director, Small Business Banking Workout.
Plano, TX: $209,500 – $239,100 for Director, Small Business Banking Workout.
Candidates hired to work in other locations will receive the pay range associated with that location. This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.