Director & Site Manager, Connected Solutions - Los Angeles
NEP Group, Inc. · Los Angeles, California, United States · 1 mo ago
On-siteInformation Technology$140k–$160k/yrFull-time
What You'll Do
- Lead day-to-day operations for NEP's Los Angeles Connected Solutions facility
- Drive operational excellence across engineering, technical operations, production support, TOC operations, and facility management
- Serve as the senior on-site leader and primary operational escalation point for clients
- Build and develop high-performing teams while fostering a culture of accountability, collaboration, and service excellence
- Partner with engineering, production, sales, account management, and leadership teams to optimize workflows, utilization, and customer delivery
- Manage facility budgets, staffing resources, operational expenses, and future growth planning
- Support major live events, customer-critical workflows, and multi-site productions across NEP's Connected Solutions network
What You'll Need
- 8+ years of experience in live production, broadcast operations, streaming operations, technical operations, media facilities, venue operations, or related operational leadership roles
- Proven success leading teams in high-pressure, client-facing environments
- Experience managing facilities, control rooms, TOCs/NOCs, production operations, or similar live media environments preferred
- Strong customer-service mindset and experience supporting major clients and high-profile productions
- Familiarity with centralized production, REMI workflows, IP-based production, cloud-based workflows, or live event operations is a plus
- Experience managing budgets, staffing plans, vendors, and operational priorities
- Excellent communication, organizational, and leadership skills