Director, Sales Operations

Responsibilities

• Lead the strategy, design, modeling, and administration of the field IC program.
• Partner with Sales Leadership to ensure IC plans are competitive, equitable, motivating, and aligned to brand and corporate goals.
• Deliver timely and accurate IC reporting, payout calculations, and field communications to maintain trust and transparency.
• Own the development, maintenance, and optimization of sales force structure, territory alignments, and targeting strategies.
• Leverage analytics, segmentation, and forecasting to inform sizing decisions and ensure optimal coverage and productivity.
• Oversee fleet strategy, vendor management, policy development, training, and operational execution for all field vehicles.
• Evaluate opportunities for cost efficiency, improved user experience, and enhanced scalability.
• Serve as a trusted advisor to the VP of Sales, providing data-driven recommendations that influence strategy and execution.
• Partner with other members of the Commercial Operations team to ensure seamless onboarding, training, and support for field teams across all systems, reports, and tools.
• Deliver high-quality operational processes and reports that support roster management, field credentialling, and access to data and insights.

Qualifications And Experience

• Requires a BA or BS (MS or MBA preferred) with 8+ years of relevant sales effectiveness / sales force automation experience; Pharmaceutical/Biotech or Lifesciences experience required.
• Launch experience preferred.
• Experience with implementing field CRM systems (e.g. Salesforce, Veeva, IQVIA OCE).
• Excellent oral, written, and presentation skills--able to explain complex concepts clearly to a variety of audiences.
• Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.
• Excellent interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills, ability to analyze complex issues to develop relevant and realistic plans and recommendations.
• Strong commitment to compliance and ethical standards.