Director, Sales Operations

About the role

The Director, Sales Operations is responsible for designing, optimizing, and governing the systems, processes, and performance insights that enable effective execution across the go-to-market engine, including Sales, Customer Service, Marketing, Product Management, and Commercial Operations.

Responsibilities

• Own and continuously improve go-to-market processes, systems, and operating standards.
• Maintain governance for CRM usage, data quality, KPI definitions, and reporting consistency.
• Identify operational gaps, risks, and inefficiencies across the revenue funnel and drive corrective action.
• Own funnel measurement accuracy, pipeline health, win/loss analysis, and forecast reliability.
• Translate complex data into actionable recommendations that improve execution and outcomes.
• Deliver clear, decision-ready dashboards and performance insights to senior leadership.
• Partner with IT to drive Salesforce and related system enhancements, automation, and usability.
• Lead and develop a global sales enablement function responsible for platform adoption, training, and user support.
• Ensure systems and workflows support scalable, disciplined execution across regions.
• Partner with Sales and Finance to support forecasting, planning, and performance measurement (including the use of Anaplan).
• Support Annual Strategic Plan and Operating Plan tracking, Sales Incentive Program measurement, and pricing insights.
• Collaborate with Marketing to improve lead generation, management, targeting, and campaign effectiveness.

Requirements

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field;
• Seven (7+) years of experience in Go-to-Market, Revenue, Sales, or Commercial Operations;
• Strong background in sales analytics, forecasting, CRM governance, and performance reporting;
• Proven experience leading operations and/or enablement teams in a global or multi-regional environment;
• Experience with Salesforce required; Anaplan and BI tools (e.g., Power BI, SAP Business Objects) preferred;
• Experience with AI to manage large data sets and convert to meaningful business insights and information;
• Experience with 80/20 methodology a plus;
• Ability to translate complex data into clear, executive-level insights;
• Strong communication, influencing, and problem-solving skills.

Benefits

- This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR) - No relocation offered for this position - Must be a US Person/No sponsorship offered for this position

Pay

- Competitive salary commensurate with experience

Schedule

- Full-time

Qualifications

- Must be a US Person