Director, Sales Compensation Operations and Technology

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents, connecting it to business systems of record to save time, money, and opportunity.

About the role

As the Director, Sales Compensation, you are a highly motivated leader responsible for managing the Global Sales Compensation Operations and Systems team in a fast-paced SaaS environment. You drive the day-to-day functions of sales compensation operations with a specific focus on leveraging AI-powered insights and automation to scale both business and systems operations to drive on-time and accurate incentive payouts. This position is a people manager role reporting to the Sr. Director, Sales Compensation.

Responsibilities

• Lead the Global Sales Compensation team in driving the monthly end-to-end cycle from system set-up and accruals to commissions payroll
• Implement and manage AI-driven anomaly detection tools to proactively identify and resolve payout discrepancies and outliers
• Partner with the Plan Design team to operationalize across business processes and technical specifications to deliver complex sales incentive plans across global territories
• Lead and manage the Xactly systems operations team
• Drive strategic planning for system architecture, configuration, and the technical roadmap to ensure global scalability for business insights and incentive calculations
• Utilize AI-infused predictive modeling to forecast commission spend and analyze the impact of proposed plan changes
• Collaborate with Systems and Planning teams to configure, UAT, and test new plans within Sales Performance Management platforms
• Manage the monthly and quarterly close calendar process to ensure the team meets all deadlines with high precision
• Develop and scale business processes to support growing business needs while maintaining internal controls for SOX compliance
• Mentor and coach team members on industry best practices while fostering a culture of continuous learning and AI adoption

Requirements

• Bachelor’s degree in Finance, Business, Economics, or a related field
• 12 or more years of experience in sales compensation, sales operations, or finance with deep knowledge of incentive systems
• 5 or more years of people management experience leading high-performing operational teams
• Experience using AI-powered analytics or automated auditing tools within a financial or operational context

Qualifications

• Experience in a professional, fast-paced SaaS or tech environment
• Advanced proficiency with Xactly, CaptivateIQ, Spiff, or other modern Sales Performance Management software
• Strong business acumen with the ability to translate complex data into actionable insights
• Proven track record of gaining operational efficiencies through process automation and AI integration
• Excellent communication and presentation skills with experience influencing cross-functional stakeholders

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; frequency may vary by team but will include a weekly in-office expectation.

Pay

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the pay range in California is $186,100.00 - $300,550.00 base salary.

This role is eligible for the following bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.

This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events