Director, Sales Compensation Operations and Technology
About the role
The Director, Sales Compensation leads the Global Sales Compensation Operations and Systems team in a fast-paced SaaS environment. They drive the day-to-day functions of sales compensation operations with a specific focus on leveraging AI-powered insights and automation to scale both business and systems operations to drive on-time and accurate incentive payouts.
Responsibilities
- Lead the Global Sales Compensation team in driving the monthly end-to-end cycle from system set-up and accruals to commissions payroll
- Implement and manage AI-driven anomaly detection tools to proactively identify and resolve payout discrepancies and outliers
- Partner with the Plan Design team to operationalize across business processes and technical specifications to deliver complex sales incentive plans across global territories
- Lead and manage the Xactly systems operations team
- Drive strategic planning for system architecture, configuration, and the technical roadmap to ensure global scalability for business insights and incentive calculations
- Utilize AI-infused predictive modeling to forecast commission spend and analyze the impact of proposed plan changes
- Collaborate with Systems and Planning teams to configure, UAT, and test new plans within Sales Performance Management platforms
- Manage the monthly and quarterly close calendar process to ensure the team meets all deadlines with high precision
- Develop and scale business processes to support growing business needs while maintaining internal controls for SOX compliance
- Mentor and coach team members on industry best practices while fostering a culture of continuous learning and AI adoption
Requirements
Basic Bachelor’s degree in Finance, Business, Economics, or a related field
12 or more years of experience in sales compensation, sales operations, or finance with deep knowledge of incentive systems
5 or more years of people management experience leading high-performing operational teams
Qualifications
- Advanced proficiency with Xactly, CaptivateIQ, Spiff, or other modern Sales Performance Management software
- Strong business acumen with the ability to translate complex data into actionable insights
- Proven track record of gaining operational efficiencies through process automation and AI integration
- Excellent communication and presentation skills with experience influencing cross-functional stakeholders
Skills
Experience using AI-powered analytics or automated auditing tools within a financial or operational context
Benefits
- Paid Time Off
- Paid Parental Leave
- Full Health Benefits Plans
- Retailer and Pension Programs
- Learning and Development
- Compassionate Care Leave
- Restricted Stock Units (RSUs)
Pay
Based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Pay ranges in the following locations: California: $186,100.00 - $300,550.00 base salary
Schedule
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)