Director, Technology Operations – Pickup, Delivery, and Returns
Position Summary
The Pickup, Delivery, and Returns organization powers the systems, products, and operational capabilities that connect customers and members to seamless omnichannel fulfillment experiences. Our teams enable customers to receive, manage, and return orders with speed, convenience, and reliability across every channel. Technical Operations exists to help shape portfolio strategy, investment priorities, operating models, and execution across a highly complex ecosystem spanning Pickup, Last Mile Delivery, and Returns. The team serves as a strategic partner to Product, Technology, and Business leadership, enabling scalable decision-making and execution across critical customer and operational experiences.
About the Role
This role requires a strategic leader who can connect customer needs, business priorities, operational realities, and technology investments to drive measurable business outcomes. You will help inform roadmap priorities, investment decisions, operating models, and portfolio performance while enabling teams to execute effectively at scale.
Responsibilities
Strategic Technology Operations Lead the operating model and portfolio management framework supporting Pickup, Delivery, and Returns technology portfolios. Drive portfolio planning, investment prioritization, roadmap governance, and executive visibility to ensure alignment with customer, operational, and business objectives.
Serve as a strategic partner to Product, Engineering, and Business leaders on portfolio strategy, operating model design, and organizational effectiveness.
Portfolio & Program Leadership Lead large-scale cross-functional initiatives across Pickup, Delivery, Returns, Fulfillment, Logistics, and Customer Experience platforms. Establish governance, success metrics, launch readiness processes, and execution frameworks that enable scalable delivery of strategic product and technology investments.
Identify risks, manage dependencies, and drive alignment across complex, highly matrixed organizations.
Business Operations & Planning Lead annual planning, long-range planning, forecasting, and portfolio investment processes across the organization. Develop business cases, strategic analyses, and performance insights that inform roadmap priorities, resource allocation, and investment decisions.
Translate customer, operational, and business needs into actionable portfolio strategies and execution plans.
Operational Excellence & Automation Drive adoption of AI-enabled workflows, automation, and operational tooling that improve decision-making, visibility, and execution efficiency. Build scalable processes, reporting capabilities, and portfolio management systems that reduce complexity and accelerate organizational performance.
Leadership & Stakeholder Management Build strong partnerships across Product, Engineering, Operations, Supply Chain, Finance, and Executive Leadership to drive alignment and business outcomes. Develop high-performing teams and foster a culture of accountability, innovation, continuous improvement, and customer obsession.
Qualifications
Bachelor's degree in Business, Technology, Engineering, Economics, Finance, Operations, or a related field and 8+ years of experience in technology operations, product strategy, product operations, business operations, management consulting, portfolio management, or large-scale technology organizations.
Experience leading enterprise-scale technology programs within eCommerce, logistics, supply chain, transportation, or delivery operations environments.
Strong expertise in portfolio governance, operational planning, program execution, and organizational transformation.
Experience managing budgets, forecasting, resource planning, and operational financial performance.
Demonstrated success influencing senior leaders and driving alignment across large cross-functional organizations.
Strong analytical and operational problem-solving capabilities with experience managing ambiguity and organizational complexity.
Experience developing business cases, investment recommendations, strategic plans, and executive-level decision frameworks.
Experience supporting product portfolio strategy, operating model design, annual planning, or investment prioritization processes.
Experience in omnichannel retail, eCommerce, fulfillment, logistics, delivery, or returns ecosystems.
Experience implementing operational tooling and workflow automation platforms such as Airtable.
Knowledge of AI-enabled operational workflows and modern product operating models.
Skills
Strategic thinking and ability to influence senior leaders.
Strong communication and stakeholder management skills.
Ability to manage ambiguity and organizational complexity.
Strong analytical and operational problem-solving capabilities.
Experience with portfolio governance, operational planning, and program execution.
Experience with budget management, forecasting, and resource planning.
Experience with AI-enabled workflows and modern product operating models.
Experience with operational tooling and workflow automation platforms.
Benefits
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Pay
The annual salary range for this position is $143,000.00 - $286,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.