Director, Sales Compensation

About the role

The Director, GIC Operations Excellence is a senior operational leader responsible for building and leading a new team within Salesforce's Global Incentive Compensation (GIC) organization, purpose-built to drive innovation across incentive compensation operations and processes.

Responsibilities

• Stand up and lead the new GIC Ops Excellence team, defining its charter, structure, and operating model.
• Diagnose operational friction across GIC's workflows and build a prioritized roadmap of improvement initiatives.
• Partner deeply across GIC functions (Comp Ops, Plan Ops, Analytics, Design/Policy) and with cross-functional teams to align on priorities, resources, and outcomes.
• Bring a builder's mindset: turning ideas into pilots, pilots into programs, and programs into durable operating infrastructure.

Requirements

• 10+ years of progressive experience in incentive compensation operations, strategy, and/or technology, with meaningful exposure to process transformation and/or technology-enabled change.
• 3+ years of people management or team leadership experience.
• Deep understanding of incentive compensation operations, systems, and/or sales compensation design.
• Demonstrated track record of successfully designing and implementing process improvements that reduced manual effort, improved accuracy, or scaled operational capacity.
• Strong command of process mapping methodologies and a structured approach to problem diagnosis and solution design.
• Leverage data to quantify operational inefficiencies, set baselines, and measure the impact of improvement initiatives.
• Build reporting frameworks that give GIC leadership real-time visibility into operational health, workload, and process performance.
• Drive alignment across GIC, Sales Operations, Finance, HR, and Technology on process improvement priorities and shared infrastructure investments.
• Lead change management for new tools, processes, and operating models — ensuring adoption is fast, smooth, and well-supported.
• Represent GIC Ops Excellence in senior leadership forums and cross-functional planning discussions.
• Build, recruit, mentor, and develop a new team of operations and transformation professionals.
• Establish a team culture grounded in curiosity, rigor, and execution — where bold ideas are welcomed and follow-through is expected.

Qualifications

• Exceptional project management skills with the ability to manage multiple workstreams across complex, cross-functional environments.
• Strong executive communication skills — both written and verbal — with the ability to influence senior stakeholders and translate complex operational concepts into clear narratives.
• Salesforce product experience (Spiff/ICM, Tableau, CRM) is a plus but not required.

Skills

• Experience working with data and analytics tools to drive insights and measure operational performance; familiarity with Tableau or similar BI tools a plus.
• Hands-on experience with or strong interest in AI and automation technologies and how they apply to sales compensation or finance operations.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

In the United States, the typical base salary range for this position is $164,000 - $261,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $285,300 annually.