Director, Sales and Catering

Great Wolf Lodge is seeking a Director of Sales and Catering to manage and grow relationships, exceed guest satisfaction, and meet revenue goals through strategic leadership of the sales and conference service teams.

Responsibilities

• Accomplish sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Overall responsibility for total group revenue strategies, implementation, and results, including group rooms, group food and beverage, meeting room rental, and other group revenues.
• Leverage the Sales Team to execute sales strategies to meet financial targets.
• Meet financial objectives by maximizing profitability for the lodge through forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances.
• Determine annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommending rate strategies; monitoring costs, competition, and product demand.
• Accomplish sales objectives by planning, developing, implementing, and evaluating field sales action plans.
• Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Represent the lodge in resolving complaints from groups and group attendees, including billing and reservations.

Requirements

• Associate degree in Sales, Communications, Marketing, Business, or Hotel Management.
• Minimum 5 years of experience in sales, event planning, and/or catering.
• Minimum 3 years of supervisory/leadership experience in the hospitality field.
• Demonstrated proficiency in Microsoft Office Suite.
• Successful completion of criminal background check and drug screen.
• Successful completion of Department of Motor Vehicle check.
• Professional communication skills, both verbal and written.

Qualifications

• Bachelor’s degree in Sales, Communications, Marketing, Business, or Hotel Management (desired).
• Significant customer service experience.
• Strong problem-solving and organizational skills.
• Attention to detail and ability to exceed quality standards.
• Enthusiastic and positive energy.
• Multi-tasking ability.

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist.
• Able to stand or sit for long periods of time.

Pay

Annual base salary range: $125,000 – $135,000. An employee’s pay position within the salary range will be based on factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, contractual agreements, and business or organizational needs.

Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.