Director Retail Stores Sales Service (59476)

Job Summary

As District Director, you will oversee District Managers to assist with meeting/exceeding branch sales and service goals, increase branch traffic and income to the club, manage and support department-wide programs and initiatives, and maintain proper budget and audit expectations all while operating under the guidelines and regulations of our external partners and branch operations.

Branch territory

• Ranges from 15-20 branches with approximately 90-120 direct & indirect employees.

WHAT YOU WILL DO

Oversees and directs the sales activities for assigned branch territory to ensure branches meet or exceed all sales goals and targets, while also managing department-wide programs and initiatives to maintain/increase branch traffic and income to the club.

Employee And Member Experience

• Oversees and/or manages the employment life-cycle process for assigned territory, including hiring, training, coaching, pay management, counseling, and motivating a positive and successful team through performance management.
• Develops and executes employee engagement strategies and programs for high performance and retention.
• Protects AAA culture by understanding HR risk management; coaching managers to address employee issues timely and sensitively.
• Maintains confidentiality across district, department, and club relations.
• Promotes life-long learning & development and pathways to growth for managers, staff and self within the department and the club overall.
• Embodies the AAA Northeast leadership behaviors by ensuring consistency and communication in their branches for club/department initiatives, member service, and branch governance.
• Demonstrates behaviors expected of leadership and branch staff to set the example and culture.
• Ensures overall member experience is met by handling escalated member relation issues; including those that impact partner/public relations, social media, and overall club reputation in a timely and professional manner; working directly with outside partners to resolve issues, as needed.
• Mainters member satisfaction activity to identify and recognize performance standards, trends, and ensure managers and staff deliver exemplary service to members.

Branch Operations

• Ensures that club policies and procedures are established and adhered to, for regulatory compliance, as well as maintaining successful internal/external audit standards.
• Routinely partners with internal audit to identify and review department risks and implement action.
• Upholds operational expectations of their branches and roles, including safety, compliance, audit, pay management, data security and other club/department policies and procedures.
• Regularly visits branch locations to review financial results, inspect interior/exterior sites and observe operational efficiency.
• Makes informed decisions based on monitoring financial performance of each branch, analyzing KPIs, revenue, expenses, and profitability.
• Manages resources and performs to budget expectations.
• Contributes to the decision-making process regarding office locations, as well as branch design concepts and layouts by reviewing office volume, marketing plans and demographic data.

Strategic Management

• Through experience, creativity, innovation, influence, and positivity, represents the department in cross-functional meetings, projects, and deliver club/department communication.
• Serves as department committee sponsors that assist in shaping best practices and strategies towards club/department objectives.
• Manages department operational teams to impact total Branch Operations including Project, Training and Data Analyst Teams.
• Seeks advisement while providing partnership and alliance to other AAA clubs within AAA National, developing a mutual interconnectivity between states and associations.
• Develops and maintains mutually beneficial relationships with external partners to facilitate services and programs in branch locations through constant communication, analyzation of results and strategic planning.
• Consistently seeks new opportunities to bring value to member branch visits.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Builds relationships with industry representatives, local community leaders, and professional contacts to provide competitive advantage to AAA to facilitate sales growth.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents club in high-level state/federal meetings where confidentiality, task execution, and political tact and diplomacy is a must.
• Uses strategic thinking to analyze trends in the market to develop action plans to position the department to stay relevant in an ever-changing environment.
• Participates in strategic plan development and implements activities to result in forward-thinking change management.
• Develops and presents department performance summary for CEO/Executives on a bi-monthly basis.
• Prepares and provides department updates to entire Branch team quarterly, via Town Hall meetings.
• Serves as a liaison between the club’s legal department and our external partners, by facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new services and make amendments to existing programs.
• Represents