Director, Retail Fulfillment Center Operations

Director, Retail Fulfillment Center Operations

Summary

The Director of Retail Fulfillment Center Operations is responsible for leading multi-site fulfillment and distribution operations with a focus on operational excellence, inventory accuracy, customer satisfaction, and continuous improvement.

• Develop and execute fulfillment center strategies that align with business objectives and support long-term growth.
• Lead multi-site distribution and fulfillment operations, ensuring consistent performance, efficiency, and service excellence.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify opportunities for improvement.
• Oversee receiving, warehousing, inventory management, order processing, and shipping operations.
• Drive productivity improvements through workflow optimization, labor planning, process enhancements, and capacity utilization strategies.
• Ensure inventory accuracy through disciplined inventory control, cycle counting, and auditing processes.
• Develop and execute peak season readiness plans, including capacity planning and contingency strategies.
• Lead, coach, and develop fulfillment center leaders and operational teams to build a high-performance culture.
• Foster a culture of safety, accountability, employee engagement, and continuous improvement.
• Manage operating budgets and identify opportunities to improve productivity while controlling costs.
• Analyze operational and financial performance metrics and provide recommendations to executive leadership.
• Ensure compliance with safety regulations, company policies, and operational standards.
• Lead continuous improvement initiatives utilizing Lean, Six Sigma, Kaizen, or other process improvement methodologies.
• Build and maintain partnerships with vendors, carriers, and third-party logistics providers to optimize performance and cost.
• Evaluate and implement warehouse management systems (WMS), automation technologies, and process improvements to increase efficiency and scalability.
• Utilize data analytics and reporting tools to support decision-making and operational performance improvements.
• Stay informed on industry trends, emerging technologies, and best practices in fulfillment and distribution operations.

Qualifications

• Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field required. Master's degree in Business Administration (MBA), Supply Chain Management, or a related field preferred. Lean Six Sigma certification preferred.
• Experience: 10+ years of progressive leadership experience in warehouse, distribution, or fulfillment center operations. 5+ years of experience leading large-scale, multi-site distribution or fulfillment center networks. Proven success managing high-volume operations and delivering measurable improvements in productivity, quality, and customer service. Experience managing large teams in fast-paced distribution, logistics, retail, or e-commerce environments. Strong financial acumen with experience managing operating budgets and P&L performance. Experience implementing warehouse management systems (WMS), automation technologies, and operational process improvements. Demonstrated success leading change management and continuous improvement initiatives. Knowledge of inventory management, transportation, logistics, labor planning, and fulfillment best practices. Strong leadership, communication, analytical, and problem-solving skills. Experience in retail, omnichannel, or e-commerce fulfillment environments preferred. Experience with automation, robotics, advanced material handling systems, or high-growth distribution networks preferred.
• Ability to travel as needed to support multiple fulfillment center locations.