Director of Operations, Warehouse & Fulfillment

About the role

The role requires the candidate to be based in Dallas, or willing to spend at least 3 weeks per month in Dallas to start. This is a hard requirement.

Responsibilities

• Own the operation end-to-end: pick, pack, ship, receive, store.
• Set the standards, hit the targets, and treat fulfillment quality as part of the product, not a cost center.
• Define what good looks like, then deliver it.
• Build and lead the team: grow the warehouse team from a handful to 40 or more, design the staffing and shift model for serious volume, and develop the leaders underneath you.
• Solve it yourself: operate with high agency. Learn new tools fast, build your own solutions, and unblock your team without routing every problem through engineering.

Requirements

• You’ve got 8-10 or more years in operations and fulfillment, including a zero-to-one build or major scale-up you personally drove, not just a slice of a big machine that was already running.
• You’re a skilled people manager with demonstrated ability to attract, train, and retain top talent both in the warehouse team and across supporting functions.
• You’ve scaled a team and an operation through real volume growth, and you know how to do it without sacrificing quality or burning people out.
• You can reason rigorously about infrastructure decisions, build-versus-partner, capacity, and capital trade-offs, and act as a genuine thought partner, not just an executor.
• You’ve protected and insured high-value physical inventory, and you take security seriously.
• You’re extremely scrappy and high-agency. You learn new tools quickly, build your own solutions, and figure things out without waiting for a playbook.
• You’re a sharp, direct communicator who can work shoulder to shoulder with a founder and partner cleanly across the team.

Qualifications

• You know the trading-card or collector world. You collect, you play, or you’ve got real fluency in an adjacent collectible community.

Skills

• Operations and fulfillment management
• Team building and leadership
• Infrastructure strategy and decision-making
• High-value physical inventory management
• Security and loss prevention
• Trading-card or collector expertise

Benefits

• Full benefits: health, dental, and vision coverage, 401(k), and a wellness stipend.
• A monthly dogfooding budget to spend on cards, because we hire people who love this hobby.

Pay

Competitive startup comp and meaningful equity upside.

Schedule

This is a hands-on operating role at an early-stage company, so the systems aren't all built yet. You’ll spend your first weeks on the floor, not behind a desk, and the work swings between high-level infrastructure strategy and rolling up your sleeves to fix a process the same afternoon.