Director, Quality Monitoring

The Director, Quality Monitoring role is based in the United States and is managed by a partner company. This leadership opportunity is ideal for a quality and performance improvement expert passionate about advancing behavioral health and crisis support services at scale.

About the role

Lead and oversee quality monitoring and continuous improvement initiatives across multi-channel crisis and support services, ensuring alignment with organizational goals and regulatory requirements. Develop and implement performance measurement frameworks, operational audits, and reporting processes to track program effectiveness and identify opportunities for improvement. Analyze internal and external data to identify trends, best practices, and areas requiring corrective action, translating findings into actionable recommendations. Drive quality enhancement efforts across various service modalities, ensuring consistency, safety, and excellence in service delivery. Manage investigations, audits, and compliance reviews while ensuring timely implementation of recommendations and sustainable improvements. Collaborate closely with government agencies, network partners, vendors, and internal teams to strengthen service quality and achieve strategic objectives. Lead the integration of AI-enabled quality monitoring solutions and support innovation initiatives that enhance efficiency and decision-making. Represent the organization in meetings, conferences, and stakeholder engagements while mentoring and developing quality teams and direct reports.

Requirements

• Bachelor's degree required; Master's degree preferred in Healthcare, Public Health, Social Sciences, or a related discipline.
• Professional clinical licensure is considered an advantage.
• 5-10 years of leadership experience in quality improvement, quality assurance, compliance, or performance management environments.
• Strong background in data analysis, reporting, and translating complex information into strategic recommendations and process improvements.
• Experience within behavioral health, mental health, crisis intervention, nonprofit organizations, or related human services environments is highly valued.
• Demonstrated knowledge of local, state, and federal regulatory requirements and quality improvement methodologies.
• Excellent communication, presentation, and stakeholder management skills, with experience engaging senior leaders, policymakers, and external partners.
• Experience developing policies, procedures, performance reports, and continuous improvement frameworks.
• Strong leadership capabilities with a collaborative, agile, and service-oriented mindset; Lean or Six Sigma certification is a plus.
• Comfortable working in dynamic environments with multiple priorities and leading cross-functional initiatives.

Benefits

• Competitive salary range of $92,800 - $150,000 annually, based on experience, qualifications, and location.
• Comprehensive medical, dental, and vision coverage.
• Employer-paid life insurance and disability insurance programs.
• Supplemental income protection benefits.
• Flexible Spending Accounts (medical and dependent care).
• 401(k) retirement savings plan.
• Opportunity to contribute to mission-driven initiatives that positively impact mental health and community well-being.
• Supportive and collaborative work environment focused on professional growth and innovation.