Director, Quality Assurance

About the role

We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more. We seek an experienced Director of Quality Assurance who can help our organization deliver reliable, high-quality software faster by building a world-class QA organization and embedding quality into every stage of the software development lifecycle.

What You'll Do

• Define and own the global QA strategy, aligning test coverage, automation, and quality standards across all product lines and geographies
• Serve as the quality voice at the leadership table, partnering directly with the CTO, Dev, and Systems leads to embed quality into every stage of the SDLC
• Lead a distributed, cross-functional QA team across the US, India, and Poland, and operate as a peer to our Engineering and Systems leads as a key member of the Product Development leadership team
• Own product quality as the final gatekeeper for all engineering releases—defining and enforcing release readiness criteria
• Analyze customer-reported defects to identify systemic gaps, feeding findings back into testing strategy and process improvements
• Define, track, and communicate quality metrics, automation coverage, and release health to stakeholders and business owners
• Partner closely with Product and Engineering teams to ensure quality is designed in—not bolted on—at every phase of development
• Translate quality data into clear, compelling narratives for both technical and non-technical audiences

What You’ll Need To Be Successful

• 9+ years in software quality engineering, with at least 4 years in a leadership role managing distributed or global QA teams
• Proven track record of building QA organizations and automation frameworks from the ground up in fast-paced, product-led environments
• Deep hands-on expertise in test automation tools and frameworks (e.g., Selenium, Playwright, Cypress, pytest, JMeter, k6, or equivalents)
• Demonstrated experience adopting AI/ML-powered testing tools and integrating them into QA workflows at scale
• Strong command of performance, load, and scalability testing methodologies
• Experience working in CI/CD environments and integrating quality gates into deployment pipelines
• Excellent leadership and communication skills—equally comfortable presenting quality metrics to the CTO and debugging a flaky test with an engineer
• Ability to manage and influence across time zones, cultures, and functions

Why This Role

This is a great opportunity to shape the QA function at a company that takes quality seriously at the highest level. You'll have direct access to executive leadership, a global team to build and grow, and the mandate to bring cutting-edge AI-driven approaches to how we think about testing and quality.