Director, Quality Assurance
Job Duties
Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.
Build, scale, and lead a global QA team, including onshore and offshore members.
Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.
Design and oversee robust automated testing frameworks including UI, API, performance, and regression.
Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.
Oversee and improve CI/CD pipelines for continuous deployment.
Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.
Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.
Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.
Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.
Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.
Champion quality and operational excellence by promoting test-first and shift-left approaches.
Continuously improve QA practices, tools, and team performance.
Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.
Perform frameworks and load testing of cloud-based applications.
Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.
Manage distributed/offshore QA teams.
Perform automated functional, regression, integration, and end-to-end testing using modern test automation tools including Selenium, Cypress, Playwright, and TestNG.
Use CI/CD tools and cloud platforms including Jenkins, GitHub Actions, AWS, Azure/OCI and GCP to implement continuous testing pipelines, automate deployment validation, and ensure release quality.
Use AI-enhanced testing tools including Testim, Functionize, and Mabl.
Ensure compliance with healthcare standards including HIPAA and HITECH/HITRUST 2.
Test and develop terraform infrastructure scripts.
Primary Requirements
- Education: Master's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
- Experience: At least five (5) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
Alternative Requirements
- Education: Bachelor's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
- Experience: At least seven (7) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
Special Requirements
- Five (5) years of experience in a leadership role.
- Demonstrable knowledge and prior experience in:
- SaaS platforms in healthcare, life sciences, or similarly regulated industries;
- Performing frameworks and load testing of cloud-based applications;
- Healthcare Applications testing;
- Managing distributed/offshore QA teams;
- Each of the following modern test automation tools: Selenium, Cypress, Playwright, and TestNG;
- Each of the following CI/CD tools and cloud platforms: Jenkins, GitHub Actions, AWS, Azure, OCI and GCP;
- Each of the following AI testing tools: Testim, Functionize, and Mabl;
- Healthcare compliance standards including HIPAA and HITECH/HITRUST 2;
- Kubernetes and Docker;
- Testing and developing terraform infrastructure scripts.
Travel Requirements
Domestic travel is required once per quarter for up to 3 to 4 days per trip.
Work Hours
Full-time, 8:00 a.m. – 5:00 p.m., Monday – Friday.
To Apply
Please apply through https://www.evercommerce.com/about-us/careers.
Benefits Information
https://www.evercommerce.com/about-us/careers/