Director Quality Assurance

About the role

Discover a more connected career We are seeking an authoritative and strategically minded Director of Quality Assurance to establish, oversee, and continuously improve our Quality Management System (QMS) across all large-scale Inside Plant (ISP) and Wireless construction projects. This executive role is strictly focused on maintaining zero-defect environments within mission-critical hyperscaler data centers, ensuring all fiber optic and low voltage infrastructure deployments adhere to uncompromising industry standards.

Responsibilities

• TL9000 & QMS Leadership: Direct the development, implementation, and maintenance of the company’s Quality Management System to achieve and sustain TL9000 certification. Act as the Management Representative for all external quality audits.
• ISP Construction Standards: Define and enforce comprehensive quality control guidelines for data center ISP construction, encompassing high-density fiber placement, MTP/MPO field terminations, rack builds, and Tier 1/Tier 2 optical testing (OLTS, OTDR).
• Wireless Construction Standards: Define and enforce comprehensive quality control guidelines for Wireless Macro and Small Cell construction, encompassing civil construction, tower stack, and equipment add/move/change.
• Audit & Compliance: Design and execute a rigorous internal audit program for both corporate processes and active construction sites.
• Corrective & Preventive Action (CAPA): Lead the investigation of non-conformances, optical link failures, or client escalations. Implement robust CAPA processes using root-cause analysis (e.g., 5 Whys, Ishikawa) to eliminate recurring defects like dirty connectors or macrobends.
• Data Analytics & Metrics: Establish key performance indicators (KPIs) and TL9000-mandated measurements (e.g., field defect rates, on-time delivery). Analyze operational data to identify trends and report executive summaries to the C-suite and client stakeholders.
• Training & Mentorship: Develop specialized quality training programs for Operations Managers, Foremen, and Technicians, ensuring field teams are fully educated on client-specific tolerances and QMS documentation requirements.
• Client & Vendor Quality Liaison: Interface directly with hyperscaler QA representatives and third-party commissioning agents to review closeout packages, defend testing data, and resolve quality disputes.

Requirements

• Quality Systems Expertise: Deep, authoritative knowledge of the TL9000 Quality Management System Requirements and Measurements handbooks, alongside ISO 9001 standards.
• Analytical Leadership: Highly developed analytical and problem-solving skills with a proven track record in Lean Six Sigma, statistical process control, and defect reduction in a telecommunications or construction setting.
• Communication: Executive-level written and verbal communication skills, capable of presenting complex data to executive boards and delivering constructive, corrective feedback to field personnel.
• Certifications: TL9000 Lead Auditor certification highly preferred. Additional certifications such as BICSI RCDD, ASQ Certified Quality Engineer (CQE), or Six Sigma Black/Green Belt are strong advantages.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays