Director Quality Assurance

About the role

We are seeking an authoritative and strategically minded Director of Quality Assurance to establish, oversee, and continuously improve our Quality Management System (QMS) across all large-scale Inside Plant (ISP) and Wireless construction projects. This executive role is strictly focused on maintaining zero-defect environments within mission-critical hyperscaler data centers, ensuring all fiber optic and low voltage infrastructure deployments adhere to uncompromising industry standards.

Responsibilities

• Serve as the internal champion and primary architect for our TL9000 certification lifecycle.
• Bridge the gap between corporate compliance and field-level execution, using discretion and independent judgment to develop stringent inspection protocols, manage corrective actions, and foster a company-wide culture of operational excellence and continuous improvement.
• Direct the development, implementation, and maintenance of the company’s Quality Management System to achieve and sustain TL9000 certification.
• Act as the Management Representative for all external quality audits.
• Define and enforce comprehensive quality control guidelines for data center ISP construction, encompassing high-density fiber placement, MTP/MPO field terminations, rack builds, and Tier 1/Tier 2 optical testing (OLTS, OTDR).
• Define and enforce comprehensive quality control guidelines for Wireless Macro and Small Cell construction, encompassing civil construction, tower stack, and equipment add/move/change.
• Design and execute a rigorous internal audit program for both corporate processes and active construction sites.
• Lead the investigation of non-conformances, optical link failures, or client escalations. Implement robust CAPA processes using root-cause analysis (e.g., 5 Whys, Ishikawa) to eliminate recurring defects like dirty connectors or macrobends.
• Establish key performance indicators (KPIs) and TL9000-mandated measurements (e.g., field defect rates, on-time delivery). Analyze operational data to identify trends and report executive summaries to the C-suite and client stakeholders.
• Develop specialized quality training programs for Operations Managers, Foremen, and Technicians, ensuring field teams are fully educated on client-specific tolerances and QMS documentation requirements.
• Interface directly with hyperscaler QA representatives and third-party commissioning agents to review closeout packages, defend testing data, and resolve quality disputes.

Requirements

Knowledge, Skills, and Abilities: Deep, authoritative knowledge of the TL9000 Quality Management System Requirements and Measurements handbooks, alongside ISO 9001 standards. Highly developed analytical and problem-solving skills with a proven track record in Lean Six Sigma, statistical process control, and defect reduction in a telecommunications or construction setting. Executive-level written and verbal communication skills, capable of presenting complex data to executive boards and delivering constructive, corrective feedback to field personnel.

Qualifications

Certifications: TL9000 Lead Auditor certification highly preferred. Additional certifications such as BICSI RCDD, ASQ Certified Quality Engineer (CQE), or Six Sigma Black/Green Belt are strong advantages.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

Schedule

Must maintain a flexible schedule to support critical client deliverables, external audits, and executive reporting deadlines.