Quality Assurance Specialist

Job Summary

Develop comprehensive documentation that meets Armtec’s standards, gain deep understanding of products and services, and translate complex information into simple, polished, engaging content. Write user-friendly content that meets the needs of the target audience, turning insights into language for success. Develop and maintain detailed database of reference materials, including research usability tests, and design specifications. Evaluate content and develop innovative methods for improvement.

Primary Responsibilities

• Create and maintain technical documents which include writing and updating SOP, manuals, instruction guides, FAQs, online help systems, software documentation, and other materials that explain products, services, or process.
• Primary point of contact for the development of Inspection Plans, AIEs/MSEs, and other related program documents.
• Responsible for the preparation of Final Shipment packets/LATS and Final Ammo Data Card approvals, including WARP and WAWF.
• Participated in the creation and execution of quality tools to help facilitate root cause investigation. These may include Statistical Process Control, 8Ds, and other lean tools.
• Collaborate with subject matter experts (SMEs) and production teams. Work closely with engineers, developers, product managers, designers, and other stakeholders to gather necessary information, ensure accuracy, and gain a deep understanding of the subject matter.
• Organize and structure content, determine the clearest and most logical way to present information for maximum reader comprehension.
• Incorporate visuals by using diagrams, screenshots, illustrations, and other visuals to enhance understanding and break down complex concepts.
• Ensure consistency in terminology, style, and formatting across various platforms and media.
• Gather feedback from users to identify areas for improvement and update documentation accordingly.
• Write specific types of documentation such as policy and procedure documentation, technical specifications, training materials, and more.
• Research, create, and maintain templates and structures for organizing and storing documents.
• Serve on specific teams such as usability studies, quality design teams, or user experience teams.
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Generate innovative ideas for content and workflow solutions.
• Review and/or copyedit content developed by other members of the team.
• Serve as a bridge between technical experts and the target audience, ensuring that complex information is communicated effectively and efficiently.

Qualifications

• Self-motivated with excellent research and writing skills, able to interact and communicate effectively with all personnel.
• Ability to read, analyze, and interpret common documents, procedures, and instructions with attention to details.
• Must have legible and accurate handwriting.
• Work independently or as a team player.
• Strong organization skills, strong writing skills and ability to multi-task.
• This is an ATF covered position.
• Must be able to comprehend written and oral directions.
• Must be able to follow standard procedures.
• Must adhere to Armtec competencies required for all employees: customer focus, ethics & values, problem solving, integrity & trust, functional/ technical skills, listening, action-oriented, composure and values diversity.

Education/Previous Experience Requirement

• Associate degree with 4 years’ experience or equivalent education and experience
• Preference is a 4-year engineering degree or ability to be certified as a Quality Engineer through ASQ for future development.
• MS Office Skills (Excel & Word) required. Other software knowledge in statistical tools or programming is plus.
• Experience working with systems in a manufacturing environment preferred

Work Hours

4/10 workweek

To Apply

Must be authorized to work in the U.S.
To conform to U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government
Equal Opportunity Employer including Disability/Protected Vet status

Benefits

Not specified

Pay

Not specified

Schedule

Not specified