Director Quality Assurance

About the role

Discover a more connected career We are seeking an authoritative and strategically minded Director of Quality Assurance to establish, oversee, and continuously improve our Quality Management System (QMS) across all large-scale Inside Plant (ISP) and Wireless construction projects. This executive role is strictly focused on maintaining zero-defect environments within mission-critical hyperscaler data centers, ensuring all fiber optic and low voltage infrastructure deployments adhere to uncompromising industry standards.

Responsibilities

• TL9000 & QMS Leadership: Direct the development, implementation, and maintenance of the company’s Quality Management System to achieve and sustain TL9000 certification. Act as the Management Representative for all external quality audits.
• ISP Construction Standards: Define and enforce comprehensive quality control guidelines for data center ISP construction, encompassing high-density fiber placement, MTP/MPO field terminations, rack builds, and Tier 1/Tier 2 optical testing (OLTS, OTDR).
• Wireless Construction Standards: Define and enforce comprehensive quality control guidelines for Wireless Macro and Small Cell construction, encompassing civil construction, tower stack, and equipment add/move/change.
• Audit & Compliance: Design and execute a rigorous internal audit program for both corporate processes and active construction sites.
• Corrective & Preventive Action (CAPA): Lead the investigation of non-conformances, optical link failures, or client escalations. Implement robust CAPA processes using root-cause analysis (e.g., 5 Whys, Ishikawa) to eliminate recurring defects like dirty connectors or macrobends.