Director, Property Management & Engineering Services

Key Responsibilities

• Lead day to day operations, overseeing a multi-faceted team with direct reporting from Property Management and Engineering Service.
• Manage facility operations including mechanical, electrical, plumbing, life safety and building envelop systems, preventative and common area maintenance, and construction project approval. All in compliance with internal procedures and federal/state/local codes.
• Drive asset value through effective leadership, financial insight, and innovative business strategies.
• Oversee tenant satisfaction, tenant billing, reconciliation, and lease adherence.
• Develop and monitor operating budgets and utilize RFPs to further control and/or reduce operational costs in an innovative and efficient manner.
• Maintain Key Performance Indicators and metrics to drive positive and impactful results.
• Review vendor proposals and ensure optimal service delivery and terms.
• Develop short-term and long-range maintenance plans for vacant or unoccupied assets.
• Review and approve organizational chart strategy, hiring of key staff and developing necessary processes and procedures.
• Provide tactical input and communicate operational and financial implications.
• Partner with cross-company leadership to implement strategic facility operations strategy and foundational technology.
• Provide proactive and responsive property management and operational support to tenants throughout The District Detroit.
• Utilize Yardi Commercial Café to track tenant work orders and monitor completion of open work orders.
• Issue Tenant Satisfaction Surveys to measure tenant satisfaction.
• Review and approve purchase orders and invoices in accordance with company policy and procedures.
• Ensure compliance with contracts, agreements, public commitments and or community driven benefits and initiatives.
• Stay abreast of commercial, mixed use and residential industry innovation, trends, BOMA standards and related legal issues.
• Perform lease and partnership agreement administration.
• Support career advancement and development through strategic and thoughtful communication skills.
• Understand corporate risk management policy, coverage, claim procedures, documentation and internal notification.
• Serve as a key member of the critical incident response team.

Required Qualifications

• Bachelor’s degree in Business Management, Facilities Management, Real Estate or related areas of study.
• Associate’s degree in mechanical, electrical and plumbing or related areas of study or strong understanding of each area (preferred).
• 10 years of progressive experience in property and engineering management directing administration and operations including a thorough understanding of operational strategies, planning and facilities operation.
• Strong leadership, planning and attention to detail directing the successful outcome of multiple complex projects.
• Strategic thinking capabilities to develop and implement processes and plans.
• Highly developed communication skills, relationship building and interpersonal skills that result in trust from peers, company leadership, private stakeholders and public.
• Budget and planning development, analytical skills with long term strategic outlook and proven results.
• Evidence of successful leadership track record with uncompromised ethical standards.
• Understanding of code compliance, zoning ordinance, environmental issues and entitlements and incentives.
• Proficient at Microsoft applications, Smartsheet and Yardi Systems along with maintaining a keen understanding of current processes and best practices emerging in the industry.