Director, Project Support Services
About the role
We are seeking a Director, Project Support Services to provide strategic leadership and oversight for complex client engagements and multidisciplinary project teams within J.S. Held's Construction Advisory practice. This role is responsible for managing a portfolio of high‑profile projects, driving business development initiatives, mentoring leadership‑level staff, and ensuring the successful delivery of consulting services throughout the project lifecycle. The Director will serve as a trusted advisor to clients, providing executive‑level guidance on project planning, design, procurement, construction, risk management, scheduling, budgeting, and overall program execution. This position reports to the Vice President and plays a key leadership role in advancing the growth, operational excellence, and market presence of the Project Support Services practice.
Responsibilities
- Manage Directors, Senior Consultants, and Consultants within the Project Support Services group.
- Maintain and oversee own client engagements while providing leadership and guidance to project teams.
- Responsible for client relationships, project budgets, schedules, contracts, and communications across multiple engagements.
- Travel locally and throughout the U.S. as required.
- Prepare proposals, property condition assessments, expert reports, and other written evaluations.
- Serve as a subject matter expert and represent J.S. Held through client presentations, conferences, and training events.
- Identify and implement improvements to processes, procedures, and service delivery within the Project Support Services practice.
- Support business development initiatives and contribute to the growth of client relationships and new engagement opportunities.
- Maintain a utilization target of 75% allocated to billable client work (unless adjusted by supervisor).
- Maintain a strong professional network that generates proposal and new client opportunities.
- Lead, mentor, and develop Directors, Senior Consultants, and Consultants.
- Review and prepare expert reports and other client deliverables.
- Represent J.S. Held at client meetings, industry events, and business development activities.
- Generate annual engagement revenue in accordance with departmental goals.
- Achieve departmental utilization targets and coordinate staffing needs across service lines to ensure resources are fully utilized.
- Contribute to the strategic growth and operational success of the Project Support Services practice.
Qualifications
- Minimum of a Bachelor’s Degree with 15+ years of equal experience in related fields such as design, facility planning, and other construction‑management‑related fields.
- Master’s Degree and professional license in a related construction field preferred.
- Experience with Microsoft Office, NetSuite, and Concur (training provided by J.S. Held).
- Experience with estimating software (Bluebeam/Xactimate, Cost X).
- Experience with project‑management software (Pro‑Core, Sage, ProLog).
Skills
Proficiency in Microsoft Office, NetSuite, Concur, estimating tools (Bluebeam/Xactimate, Cost X), and project‑management platforms (Pro‑Core, Sage, ProLog). Strong leadership, mentoring, client‑relationship management, business development, and financial acumen.
Benefits
- Flexible work environment with remote‑work options when needed.
- Flexible Time Off policy.
- Medical, Dental, and Vision Insurance.
- 401(k) match.
- Commuter Benefit.
Pay
A reasonable estimate of the salary range for this role is $150,000‑$175,000. Any offered salary range is based on a wide array of factors including skillset, experience, training, location, scope of role, and management responsibility.