Director-Support Services

About the role

Responsible for the overall leadership of the security department, ensuring compliance with the security plan and procedures, participating in investigations, mentoring staff, developing policies, and using de‑escalation techniques including Conducted Electrical Weapon or Armed Weapon when necessary.

Responsibilities

• Provide overall leadership for the Security department, setting priorities, managing day‑to‑day responsibilities, and resolving issues.
• Ensure compliance with security operations plan and procedures.
• Interview, hire, train, and manage the security team.
• Review and evaluate performance, providing mentoring, coaching, and support.
• Develop, review, and revise policies, systems, and procedures to maintain an up‑to‑date security plan.
• Participate in security investigations, document incidents, review incident reports from others, and recommend mitigation strategies.
• Collaborate with local, state, and national agencies on hospital security investigations.
• Assist first responders during security‑related medical emergencies.
• Report safety concerns, fire hazards, security violations, or illegal activity to leadership and work to mitigate risk.
• Use varying de‑escalation methods (relocation, neutral tone and body language, empathy, avoiding over‑reaction) to neutralize or control situations.
• May utilize a Conducted Electrical Weapon (e.g., Taser) to control a violent or potentially violent individual, minimizing risk of serious injury.
• May utilize an Armed Weapon in extreme circumstances when other options have failed or are not viable.
• Record all incidents of Conducted Electrical Weapon or Armed Weapon usage and report to leadership.
• Appropriately escalate concerns/issues to Senior Leader and/or AOC.

Requirements

• Education: Bachelor's Degree with 5 years of security experience, or Associate's Degree with 7 years of progressive leadership experience.
• SLED certification required, or obtainable within 6 months of hire, including Qualification Armed portion at a shooting range.
• Work Experience: Related security experience may include Law Enforcement, Military, or ROTC background.
• Credentials: Must have a valid SCDL.
• Physical Requirements:
  • Ability to perform job functions while standing (Continuous)
  • Ability to perform job functions while sitting (Continuous)
  • Ability to perform job functions while walking (Continuous)
  • Ability to climb stairs (Infrequent)
  • Ability to work indoors (Continuous)
  • Ability to work outside in temperature extremes (Infrequent)
  • Ability to work from elevated areas (Frequent)
  • Ability to work in confined/cramped spaces (Frequent)
  • Ability to perform job functions from kneeling positions (Infrequent)
  • Ability to bend at the waist (Continuous)
  • Ability to twist at the waist (Frequent)
  • Ability to squat and perform job functions (Frequent)
  • Ability to perform "pinching" operations (Frequent)
  • Ability to perform gross motor activities with fingers and hands (Continuous)
  • Ability to perform firm grasping with fingers and hands (Continuous)
  • Ability to perform fine manipulation with fingers and hands (Continuous)
  • Ability to reach overhead (Frequent)
  • Ability to perform repetitive motions with hands/wrists/elbows and shoulders (Continuous)
  • Ability to fully use both legs (Continuous)
  • Ability to use lower extremities for balance and coordination (Frequent)
  • Ability to reach in all directions (Continuous)
  • Ability to lift and carry 50 lbs. unassisted (Infrequent)
  • Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted (Infrequent)
  • Ability to lift from 36" to overhead 25 lbs. (Infrequent)
  • Ability to exert up to 50 lbs. of force (Frequent)
  • Ability to maintain 20/40 vision, corrected, in one eye or with both eyes (Continuous)
  • Ability to see and recognize objects close at hand or at a distance (Continuous)
  • Ability to match or discriminate between colors (Continuous)
  • Ability to determine distance/relationship between objects; depth perception (Continuous)
  • Good peripheral vision capabilities (Continuous)
  • Ability to maintain hearing acuity, with correction (Continuous)
  • Ability to perform gross motor functions with frequent fine motor movements (Continuous)
  • Ability to deal effectively with stressful situations (Continuous)
  • Ability to work rotating shifts (Frequent)
  • Ability to work overtime as required (Frequent)
  • Ability to work in a latex safe environment (Continuous)
  • Ability to maintain tactile sensory functions (Continuous)