Director Project Operations

About the role

Established in 2009, Impact Fire Services is a full-service fire protection company providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. We operate over 52 district offices and employ over 2,100 employees across multiple states, serving industries including retail, healthcare, education, and restaurants. Impact Fire offers mentorship, training, and apprenticeship programs to support career growth in fire and life safety.

Responsibilities

• Strategic & Operational Leadership: Provide multi-location oversight for fire protection project operations, ensuring alignment with corporate and regional goals; implement standardized processes for estimating, design, installation, commissioning, and closeout across all branches.
• Financial Management & Forecasting: Partner with operations on P&L oversight for project operations, including revenue, gross margin, labor productivity, and cashflow; strengthen cost controls, change order processes, field productivity metrics, and material management strategies.
• Project Execution & Technical Oversight: Ensure all fire protection projects meet NFPA code requirements and comply with Authority Having Jurisdiction expectations; provide hands-on guidance to resolve complex project challenges, including engineering coordination, fabrication logistics, and field execution.
• Cross-Functional Collaboration: Serve as a key operational link between project teams, finance partners, branch leaders, and regional Impact Fire leadership; support integration and alignment efforts for newly acquired companies.
• Team Development & Leadership: Develop and mentor project managers, estimators, coordinators, and design staff across multiple branches; promote a culture of accountability, safety, continuous improvement, and operational excellence.
• Growth & Market Expansion: Support organic growth by improving project execution, enhancing estimating effectiveness, and expanding operational capabilities; lead scalability planning for new geographic territories or service line expansions.
• Safety & Compliance: Champion a strong safety culture across all project and field operations; ensure project teams meet all OSHA requirements and comply with NFPA standards and Authority Having Jurisdiction mandates.
• M&A Support Responsibilities: Conduct job walks at potential acquisition targets to evaluate installation quality, project management discipline, safety practices, and field execution standards; assess estimating accuracy, engineering workflow, material procurement processes, and overall operational maturity; develop written recommendations for senior leadership outlining strengths, risks, and integration needs.

Requirements

• 10+ years of experience in fire protection, life safety, mechanical contracting, or construction project management.
• 5+ years leading multi-location project operations in the fire protection industry.
• Strong knowledge of NFPA codes, Authority Having Jurisdiction (AHJ) requirements, and fire protection system installation standards.
• Proven experience managing project P&Ls, forecasting, WIP reviews, and job costing.
• Experience supporting or participating in M&A operational due diligence is preferred.
• Bachelor’s degree in engineering, fire protection, construction management, or related discipline preferred.
• Strong communication, leadership, and cross-functional collaboration skills.
• Ability to travel regularly for branch visits, project reviews, and acquisition evaluations.
• Successful completion of a drug test and pre-employment background screening is required.
• MVR checks are required for all driving positions.

Benefits

• Competitive compensation paid weekly, every Friday
• Career advancement opportunities
• Competitive benefits including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in 401(k) company match
• Full-time employees participate in the Shared Ownership Program, offering a monetary bonus aligned to the company’s long-term success
• Collaborative culture and opportunity to work alongside leading talent in the fire protection industry