Director Operations

About the Role

We are seeking a highly dynamic and talented Director of Operations to execute overall operational strategy, oversee the Business Unit P&L and business metrics, and drive accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting, and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that enables and supports outstanding program execution for our clients.

Responsibilities

• Research, validate, and optimize operations data from due diligence during M&A.
• Create business development materials and identify opportunities across clients.
• Be involved in the development of new products within the division (project management, design, product testing, etc.).
• Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline.
• Establish asset management capabilities within teams.
• Build processes and infrastructure to enable scalable, measurable, and profitable growth.
• Capture and manage data for teams around forecasting, financials, actuals, employee retention, revenue per employee, YOY financials, operational trending, and customer satisfaction.
• Make adjustments and optimize service quality to maximize one-to-one consumer interactions.

Qualifications

• Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred.
• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.).
• Previous experience managing 10+ direct reports; ability to manage and develop a team of 10 or more employees, including direct and indirect reports.
• Experience working with major retail chains and/or experience in the consumer packaged goods industry.
• Excellent strategic thinking and process development skills.
• Ability to effectively handle multiple tasks and projects simultaneously in a highly complex environment.

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! This job will remain open until filled.