Director, Project Management Office

Responsibilities

• Develop and execute the PMO vision, strategy, and roadmap aligned with organizational objectives and generally accepted project management best practices
• Establish a culture of consistency with project governance frameworks, standards, methodologies, and best practices
• Drive continuous improvement initiatives that enhance project execution, client satisfaction, and profitability
• Build and maintain reporting and project portfolio visibility
• Oversee a portfolio of client and internal projects from initiation through closure
• Ensure projects are delivered on time, within scope, within budget, and to quality standards
• Manage project prioritization, resource allocation, capacity planning, and risk management
• Maintain project performance metrics and implement corrective actions when necessary
• Lead, mentor, and develop Project Managers, Project Coordinators, and other PMO personnel
• Foster a culture of accountability, collaboration, and customer service excellence known as the “Choice Experience”
• Establish performance goals and career development plans for PMO team
• Serve as an executive sponsor and escalation point for strategic client projects
• Build trusted relationships with client stakeholders and internal business leaders
• Participate in project reviews, executive steering committees, and business planning sessions
• Ensure client expectations are managed effectively throughout project lifecycles
• Oversee project budgeting, forecasting, revenue recognition, and profitability analysis
• Partner with finance and operations teams to optimize project margins and utilization rates
• Monitor project financial performance and implement corrective actions to improve outcomes
• Partner with Service Delivery, Engineering, Sales, Customer Success, and Executive Leadership teams to ensure seamless project execution
• Work with service directors to ensure effective utilization of resources and resource alignment and optimization
• Align project delivery processes with organizational goals and client commitments
• Improve handoff processes among sales, project delivery, and managed services operations
• Other duties as assigned

Requirements

• Bachelor's degree in Business, Information Technology, Project Management, related field, or equivalent work experience
• At least 8 years of project management experience, including at least 3 years in a PMO leadership role
• Relevant certifications such as the PMP (Project Management Professional), PgMP, PMI-ACP, Scrum Master, etc.
• Demonstrated ability to track, prioritize, and manage a significant number of simultaneous activities and milestones and prioritize tasks appropriately
• Experience within a Managed Services Provider (MSP), technology services, consulting, or IT solutions environment is preferred
• Strong understanding of project governance, portfolio management, and resource planning
• Proven leadership experience managing and developing high-performing teams
• Exceptional communication, presentation, and stakeholder management skills
• Experience with ConnectWise Manage, Moovila, Autotask, HaloPSA, Microsoft Project, Smartsheet, Jira, Monday.com, or similar platforms

Choice Solutions Requirements & Expectations

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible, and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude, and communication
• Timely delivery of required internal documents, such as timesheets and expense reports
• Maintain confidentiality in all aspects of client, staff, and agency information
• Able to handle challenges and issues in a professional and supportive manner