Director - Operations & Project Management Office

About the role

The Director of Project Management Office (PMO) supports hospital operations transformation within the Pediatric Healthcare Enterprise. The PMO oversees a focused portfolio of operational transformation programs spanning three domains: clinical workforce and staffing model redesign, care pathway standardization, and patient capacity and throughput improvement.

Responsibilities

• Designs, establishes, and manages the PMO governance framework, project intake and prioritization process, methodology, templates, and tooling to support enterprise operations.
• Owes the operations project portfolio end-to-end: intake, prioritization, active monitoring, portfolio-level risk management, and resource allocation across the PMO team.
• Serves as the primary relationship owner for the SVP of Operations, CNO, CMO, department leaders, and frontline nursing and clinical staff; builds and maintains trust across the full spectrum from clinical staff to senior executives.
• Leads workforce and staffing transformation programs within the PMO portfolio, partnering with HR and Nursing leadership on nursing model redesign, staffing structure optimization, and clinical role and team design initiatives.
• Leads care pathway standardization programs in partnership with physician and nursing leaders, overseeing the development, piloting, and scaling of evidence-based clinical protocols and care models.
• Oversees patient capacity and throughput improvement programs, including inpatient flow, emergency department and access optimization, operating room and procedural capacity, discharge planning, and bed management initiatives; works collaboratively with Patient Access, Quality, and Process Improvement leadership to avoid duplication and ensure alignment on scope.
• Manages the PMO team to assure quality services and promote positive employee relations; recruits, onboards, develops, and evaluates all PMO team members.
• Establishes and enforces project governance standards across the clinical enterprise including charter approval, validating appropriate stakeholders and gaining their engagement, stage gates, escalation thresholds, and lessons learned practices.
• Serves as the cross-PMO coordination point with the IS PMO and Facilities PMO Directors; establishes and maintains clear scope boundaries and a monthly alignment cadence to manage shared project dependencies.
• Delivers monthly executive portfolio dashboards and reporting to the SVP of Operations, CNO, and CMO.
• Identifies early-win programs with high visibility and achievable timelines to establish PMO credibility and build organizational appetite for the broader transformation agenda.
• Collaborates with dyad partners to ensure alignment on clinical operational strategic initiatives; creates program plans that support the hospital's mission and vision across all service lines.
• Solves highly complex or unusual organizational problems applying advanced analytical thought and judgment that may have long-term impact on clinical operations.
• Develops and maintains effective systems of information, records, and reports.
• Recommends and participates in evaluating sources for consulting, interim project management, or change management support; may identify and develop internal resources to fill these needs.

  Qualifications

  • Bachelor's degree in Health Administration, Business, or a related field required.
  • Master's degree (MHA, MBA, MSN, or equivalent) strongly preferred.
  • Eight (8) or more years of progressively responsible and directly related project and program management experience, with at least four (4) years in a hospital or health system setting.
  • Project Management Professional (PMP) certification preferred.
  • Program Management Professional (PgMP) preferred.
  • Licenses/Certifications: Lean or Six Sigma certification preferred.