Director, Project Management Office

About the Role

The Director, Project Manager plays a key role in supporting the successful delivery of technology and business initiatives within financial services environments. This position coordinates project activities across business, technology, operations, vendors, and external partners to ensure initiatives are delivered on time, within scope, and aligned with organizational objectives. The role independently leads medium‑complexity initiatives, managing planning, execution, stakeholder communication, risk management, and delivery outcomes.

Responsibilities

• Manage and coordinate technology and business projects from initiation through implementation, ensuring alignment with project objectives, timelines, and delivery expectations.
• Develop and maintain project plans, schedules, milestones, RAID logs, and project documentation to support effective execution.
• Coordinate activities across business, technology, operations, vendors, implementation partners, and client stakeholders.
• Facilitate project meetings, status reviews, planning sessions, and stakeholder communications to ensure alignment and timely resolution of issues.
• Monitor project progress, dependencies, risks, and issues, escalating concerns appropriately.
• Support implementation, testing, release readiness, and post‑deployment activities as required by project scope.
• Prepare and communicate project status updates, delivery metrics, and key project information to stakeholders and sponsors.
• Ensure project activities adhere to governance processes, organizational standards, security requirements, and applicable regulatory expectations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, or a related field.
• 7–8 years of project management experience coordinating technology and business initiatives.
• Experience supporting cross‑functional projects involving multiple stakeholders, business units, and delivery teams.
• Experience with client‑facing implementations, onboarding initiatives, operational projects, or technology delivery efforts.
• Proficiency with project management tools such as Jira, Confluence, Smartsheet, Microsoft Project, or similar platforms.
• Preferred PMP certification or willingness to obtain within 12–24 months.
• Experience in financial services, payments, lending, credit card, or other regulated environments.
• Experience supporting system integrations, technology implementations, or enterprise application projects.
• Scrum Master certification or Agile‑related certifications (SAFe, PMI‑ACP, or equivalent) preferred.
• Experience coordinating with external clients, vendors, implementation partners, or third‑party service providers.

Skills and Capabilities

• Strong understanding of project management methodologies, including Agile, Waterfall, and Hybrid delivery approaches.
• Ability to manage multiple projects or workstreams simultaneously while balancing competing priorities and deadlines.
• Excellent organizational skills for tracking schedules, milestones, risks, issues, dependencies, and action items.
• Clear and effective communication of project information to stakeholders at all levels.
• Working knowledge of software development lifecycles, technology delivery processes, system integrations, and enterprise technology environments.
• Ability to identify project risks and issues, facilitate resolution discussions, and escalate concerns appropriately.
• Strong collaboration and stakeholder‑management skills with a proven ability to build effective cross‑functional relationships.
• Analytical ability to provide meaningful updates that support project visibility and decision‑making.
• Proficiency with collaboration and reporting tools including Jira, Confluence, Smartsheet, Microsoft Project, or similar platforms.
• Knowledge of financial services regulatory, security, and compliance considerations preferred.

Pay

The salary range for this position in the NY Metro/NY State area is $135,000 to $150,000. Salary ranges will vary for other geographic locations.

Benefits

• Competitive base pay with a Bonus Target or Variable Pay Incentive Program
• Medical, Dental, and Vision coverage (plus additional benefits)
• 401(k) plan with company match
• Short‑ and Long‑Term Disability
• Wellness programs
• Group Life and AD&D insurance
• Paid vacation, sick days, and bank holidays
• Employee engagement activities, including Employee Appreciation Day and DEI Employee Resource Groups
• Corporate Social Responsibility initiatives and Service Recognition programs