Director, Project Management - Bank Tech Operations
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
About the role
We are looking for a passionate, seasoned leader who thrives in the face of ambiguity and complex problem‑solving. In this role you will be a key and trusted partner to a leadership team responsible for the platforms supporting all of Capital One’s banking businesses. While deep technical expertise is not a prerequisite, the role demands strong curiosity for technology and a proactive interest in the future of work, especially emerging areas like Agentic AI. You will translate “what’s possible” into how we work, operate, and deliver value to our customers, building strong business partnerships, conducting complex analysis, and balancing critical priorities across a wide range of operational responsibilities. The leader will also develop executive‑ready presentations and tell compelling stories through data.
Responsibilities
- Oversee enterprise tech backlog intake and distribution processes for the Bank Tech engineering organization.
- Own overall program oversight for Tech Transformation and Enterprise Tech backlog, including executive reporting, escalations, and operating rhythms.
- Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
- Align technical routines with overarching strategy to ensure every meeting and process drives toward core goals.
- Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
- Act as a primary advisor to senior tech leaders, providing initial framing for high‑stakes proposals and translating vision into actionable plans.
- Work hand‑in‑hand with Product partners to develop a deep understanding of their business priorities and objectives.
- Help Tech leadership connect technology solutions and priorities directly to business outcomes.
Basic Qualifications
- Bachelor’s Degree
- At least 9 years of process, project, or program management experience
- At least 7 years of people management experience
Preferred Qualifications
- Masters in Business Administration
- 10+ years of process, project, or program management experience
- 3+ years of operations experience
- 8+ years of people management experience
- 2+ years of learning & development experience
- PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration‑related support for this position.
Pay
McLean, VA: $206,000 – $235,100; New York, NY: $224,800 – $256,500; Richmond, VA: $187,300 – $213,700; Wilmington, DE: $187,300 – $213,700. Candidates hired to work in other locations will receive the pay range associated with that location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.