Director, Project Management - Bank Tech Operations

About the role

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. The company seeks a passionate, seasoned leader who thrives in ambiguity and complex problem‑solving to serve as a key and trusted partner to a leadership team responsible for the platforms supporting all of Capital One’s banking businesses. The role emphasizes strong curiosity for technology, especially emerging areas like Agentic AI, and the ability to translate “what’s possible” into operational value for customers. The ideal candidate will have an exceptional track record of building strong business partnerships, critical thinking, complex analysis, and balancing priorities across a wide range of operational responsibilities, as well as experience developing executive‑ready presentations and storytelling through data.

Responsibilities

• Oversee enterprise tech backlog intake and distribution processes for the Bank Tech engineering organization.
• Own overall program oversight for Tech Transformation and Enterprise Tech backlog, including executive reporting, escalations, and operating rhythms.
• Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
• Align technical routines with overarching strategy to ensure every meeting and process drives toward core goals.
• Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
• Act as a primary advisor to senior tech leaders, framing high‑stakes proposals and translating vision into actionable plans.
• Collaborate with Product partners to develop a deep understanding of business priorities and objectives.
• Help Tech leadership connect technology solutions and priorities directly to business outcomes.

Basic Qualifications

• Bachelor’s Degree.
• At least 9 years of process, project, or program management experience.
• At least 7 years of people management experience.

Preferred Qualifications

• Master’s in Business Administration.
• 10 + years of process, project, or program management experience.
• 3 + years of operations experience.
• 8 + years of people management experience.
• 2 + years of learning & development experience.
• PMP, Lean, Agile, or Six Sigma certification.

Capital One will not sponsor a new applicant for employment authorization or provide immigration‑related support for this position (e.g., H‑1B, F‑1 OPT, etc.).

Pay

Full‑time annual salary ranges (by location):

• McLean, VA: $206,000 – $235,100 for Director, Project Management.
• New York, NY: $224,800 – $256,500 for Director, Project Management.
• Richmond, VA: $187,300 – $213,700 for Director, Project Management.
• Wilmington, DE: $187,300 – $213,700 for Director, Project Management.

Candidates hired in other locations will receive the pay range associated with that location. The role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.