Director Program Support (Various)

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.

Work location: 2 Broadway
Hours of work: 8:30 AM to 5:00 PM or as required (7.5 hours/day)
This position is eligible for telework one day per week after 30 days of employment.

About the role

The Director, Program Support has significant authority for decision-making, staffing, and budget within their functional area, subject to senior management approval on critical issues. The role involves guiding administrative processes, recommending policy changes, and supporting their implementation.

Responsibilities

• Provide direction to ensure effective implementation of administrative processes and recommend improvements for departmental or business unit operations.
• Manage and coordinate administrative functions, including:
  • Capital project budget administration
  • Procurement requests and payment coordination
  • Timecard/job charge management
  • Space management (including field offices)
  • Non-revenue vehicle management
  • Training/travel requests and overtime management
  • Audit response and internal controls
  • Equipment/supplies management
• Coordinate with stakeholders across C&D and MTA agencies.
• Develop, analyze, report, and maintain data and systems for effective project management and departmental operations.
• Provide input into overall strategy and approach in consultation with senior management.
• Manage budget activities and requests for capital projects or departmental operations.
• Prepare data analysis, reporting, and presentations related to capital project management and operations.
• Direct data and document management activities for project management systems.
• Manage personnel requests and documentation, including temporary staffing services.
• Maintain reports and data for business units.
• Resolve complex issues related to contracts and procurement for operations or capital projects.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
• Minimum of ten (10) years of related experience.
• Minimum of five (5) years in a managerial, supervisory, or project manager role in a large, multi-faceted organization.

Skills

• Demonstrated experience managing diverse administrative functions in a large organization.
• Experience implementing MTA policies related to project management, budget, human resources, procurement, facilities management, and timekeeping.
• Ability to manage complex, sensitive issues with high confidentiality and judgment.
• Excellent communication, interpersonal, and team-building skills.
• Ability to work collaboratively with stakeholders at all levels in a high-pressure environment.
• Proven leadership as a change agent and creative thinker with a focus on driving process improvements.
• Strong problem-solving, prioritization, and organizational skills.
• Proficiency in PeopleSoft, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Power BI, Teams, or similar applications.

Benefits

Transportation & Financial Benefits

• Complimentary MTA transportation pass and tax-advantaged commuter benefits.
• High-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans at low cost.
• Pension plans and retirement savings accounts for eligible employees.

Time Off & Work-Life Balance

• Substantial paid time off and comprehensive holiday schedules.
• Access to Work Life Services and the Office of the Chaplains for personal guidance and support.

Professional Growth & Development

• Structured professional development, skills training, and leadership programs.
• Tuition reimbursement and in-house training opportunities.

Employee Experience & Community

• Comprehensive Employee Assistance Programs for life challenges.
• MTA employee discount programs for savings on products and services.
• Employee Resource Groups for building connections and fostering an inclusive workplace.

Pay

Salary range: $126,028 to $157,535