DIRECTOR I - APPLICATION SUPPORT AND PROGRAMMING

Reporting to the Chief Technology Officer, this pivotal role provides strategic and operational leadership for the Technology Services Department, overseeing the Application Support and Programming Team to ensure effective operation of the district’s Student Information System and related in-house developed systems.

Responsibilities

• Oversee the day-to-day functions of the Application Support and Programming team.
• Manage all assigned staff and contractors.
• Review database schematics.
• Work closely with school sites, departments, and other Technology Services units.
• Assist staff with difficult program design and coding problems.
• Monitor and maintain health of District applications systems to ensure optimal performance.
• Troubleshoot application performance and data integrity issues.
• Use available tools to monitor and analyze current systems status.
• Create and maintain training curriculum by position and individual training plans for unit staff.
• Create and maintain detailed project plans for development and implementation of all system development efforts.
• Provide status reports to management regarding project progress.
• Generate and implement plans for migration of older systems to new technology, when cost-benefit analyses show it to be worthwhile.
• Create and maintain partnerships with third-party software providers.
• Meet regularly with user departments to identify needs and communicate progress.
• Manage projects and employees—project design, planning, development, testing, and implementation.
• Notify appropriate staff of system, programming, and/or production problems affecting the reliability or functionality of district applications and services.
• Maintain a professional, respectful, and cooperative working relationship with all employees.
• Manage multiple projects and emergencies effectively and calmly.
• Maintain current knowledge of technological advances and industry trends by attending conferences, workshops, and training.
• Submit data to various state and federal agencies with accuracy, meeting applicable deadlines.
• Perform related duties as assigned.

Requirements

Knowledge of:

• Principles and practices of providing technical customer service and support to users of software applications.
• Project Management.
• Coding best practices.
• Diagnostic techniques and procedures used in software application troubleshooting and repair.
• Technical aspects of providing software application training and support.
• Principles and practices of training users in the use of software applications.
• Database design / SQL.
• Microsoft T-SQL.

Abilities:

• Organize, manage, hire, train, and evaluate assigned personnel.
• Determine needs and train staff.
• Ensure district technology needs are met according to established timelines.
• Communicate effectively with both technical and non-technical stakeholders.
• Manage and prioritize tasks and projects for yourself and assigned personnel.
• Manage budgets.
• Establish and maintain cooperative and effective working relationships with others.
• Interpret, apply, and explain rules, regulations, policies, and procedures.
• Maintain current knowledge of technological advances in the field.
• Develop and oversee multiple large projects, ensuring timelines are met and projects are completed.
• Analyze and participate in the development of security standardization and implementation of security controls.
• Problem-solve and work under pressure.
• Prioritize and schedule work for yourself and others.
• Meet schedules and timelines.
• Create detailed reports and analyze data to inform decision-making.
• Maintain consistent, punctual, and regular attendance.
• Effectively operate a computer and its peripherals.
• Sit or stand for extended periods of time.
• Effectively view a computer monitor.

Qualifications

• Minimum of 10 years’ professional experience supervising staff, large-scale programming projects, project management, or support of complex information systems.
• Bachelor’s degree in computer science or related field (preferred).
• Industry-standard certifications (preferred).
• K-12 work experience (preferred).
• Experience with Web Development Tools in a SQL database environment (highly desirable).
• Valid CA Driver’s license.

Working Conditions

Office environment.