Director - Program Management Office (PMO)
JobsInMass.com · Billerica, MA · 3 days ago
Information TechnologyFull-time
Key Responsibilities
- Lead, mentor, and develop a high-performing team of ~50+ Project Managers across multiple client engagements
- Define and execute a multi-year PMO growth strategy aligned to business expansion goals
- Build scalable organizational structure to support 50% growth in 2026
- Establish performance metrics, accountability frameworks, and career pathing for PMO staff
- Partner with executive leadership to align PMO delivery with business strategy and revenue goals
- Design, implement, and continuously improve PMO governance frameworks
- Standardize methodologies, tools, reporting, and resource management processes
- Ensure consistent project intake, prioritization, capacity planning, and portfolio visibility
- Implement KPIs and dashboards to measure delivery health, margin performance, and client satisfaction
- Drive risk management, quality assurance, and financial oversight across all engagements
- Lead hiring strategy, workforce planning, and onboarding for planned team expansion
- Build scalable systems and infrastructure to support rapid growth
- Evaluate and implement PMO technologies and automation where appropriate
- Develop repeatable playbooks for professional services delivery excellence
- Serve as executive liaison with ClearBridge’s largest strategic partner
- Align PMO processes, governance standards, and reporting structures across organizations
- Identify opportunities for operational synergy and improved execution
- Drive joint performance reviews, shared KPIs, and continuous improvement initiatives
- Enhance cross-organizational communication and collaboration
- Ensure consistent, high-quality execution across all client engagements
- Monitor project financials, margin and utilization performance, and forecasting accuracy
- Partner with Sales and Client Solutions leadership on scoping, resource modeling, and risk evaluation
- Establish best practices for change-management and client communications
Required Qualifications
- 5–10+ years of dedicated PMO leadership experience
- Proven experience building and scaling multiple PMOs within a Professional Services or Consulting environment
- Demonstrated success leading teams of 25+ project managers in a distributed/remote environment
- Deep expertise in PMO governance, portfolio management, and delivery frameworks
- Experience managing growth initiatives and organizational transformation
- Strong financial acumen including revenue forecasting, margin management, and utilization tracking
- Experience collaborating with strategic partners or enterprise clients at an executive level
- Exceptional leadership, communication, and executive presence