Director Program Management

Key Responsibilities And Duties

• Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
• Establishes project plan and monitors progress and performance against this plan.
• Maintains oversight of project status including cost, timing, and staffing.
• Identifies and resolves obstacles to completing project on time and to budget.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
• Collaborates with outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
• Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

Physical Requirements

Sedentary Work

Required Required Skills & Preferred Skills

• Bachelor's degree in Business, Technology, Engineering, Computer Science, or related field.
• Experience leading or managing technology programs, projects, or transformation initiatives.
• Strong program planning, governance, and execution management skills.
• Strong stakeholder management, facilitation, and communication skills.
• Experience working across multiple functional organizations.
• Knowledge of Agile, Waterfall, or hybrid delivery methodologies.
• Understanding of ServiceNow Platform, Technology transformation frameworks, and organizational change management.
• Preferred: Bachelors or advanced degree.
• Experience with AI, automation, digital transformation, cloud modernization, or enterprise-scale technology programs.
• Change Management certification (Prosci, or equivalent).
• PMP, PgMP, Agile, SAFe, or equivalent certifications.