Director Program Management

About the role

The Director, Program Management supports the modernization and optimization of Republic Services' collections operations through the design, implementation, and execution of program and project delivery best practices. This role works closely with executive leadership, the Digital Operations department, Information Technology, and vendor groups to lead the development and deployment of digital products and operational strategies.

Responsibilities

• Develops and implements enterprise program and project delivery frameworks to optimize collections operations, focusing on safety, customer, and efficiency.
• Develops benefit measurement and useful/impactful field operations solutions, aligning with enterprise-wide project delivery best practices.
• Sustains the strategic development, deployment, maintenance, and ongoing evolution of technologies and tools designed to enhance operational efficiency.
• Assembles working teams, develops project plans, assigns individual responsibilities, and drives performance and accountability for overall project delivery.
• Oversees the development and implementation of rigorous testing and scalability plans.
• Designs and implements product quality assurance processes, adhering to accepted best practices, company policies, and procedures, and measures and reports on results.
• Collaborates with varying levels of indirect reports/resources and manages through influence.
• Influences customers, stakeholders, and project managers to manage divergent expectations.
• Coaches team leads and members on project planning, execution, and team collaboration best practices, critical thinking, and decision-making.
• Works with key business and IT leaders, and vendor managers to support initiatives through implementation, including tracking progress, designing and monitoring key metrics, tracking performance against milestones, and providing issue resolution and change management guidance.
• Defines and socializes creative, high-value, and clear product roadmaps based on future-state operating visions and strategies.
• Ensures alignment with implementation teams and facilitates senior-level stakeholder conversations, working through competing priorities to an acceptable resolution.
• Owes oversight of support channels across IT and vendor networks.
• Prepares presentations and effectively communicates operational performance metrics to business executives and other senior leadership teams.
• Interfaces with local operational leaders to support field solution needs.
• Designs, solicits input to, and prepares cost-benefit analyses to assess solution viability, considering elements such as strategic alignment and continuous improvement opportunities.

Qualifications

• Minimum of 8 years of experience developing frameworks for and implementing industry standard project delivery methodologies (e.g., Agile, Waterfall, Scrum, Lean, PMBOK).
• Agile or Traditional project delivery certifications (e.g., PMP, CSM) desired.
• Strong command of change management methodologies.
• Experience deploying and maintaining technology solutions and frontline optimization tools.
• Extensive knowledge of management tools/methods including Project Portfolio Management, Agile/Scrum Management, MS Office, SharePoint, etc.
• Excellent verbal and written communication skills, with the ability to adapt to differing audiences and influence without formal authority.
• Applied understanding of resource-based, enterprise technology support strategies.
• Experience assessing ROI of current and proposed technology solutions.
• Experience effectively establishing and managing vendor relationships.
• Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value.

Benefits

Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance and accidental death & dismemberment insurance, Employee and Family Assistance Program (EAP), employee discount programs, retirement plan with a generous company match, and Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) benefits are also available.