Director Program Management

About the role

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most. Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

We are seeking a committed, experienced, and energetic individual to join our team as Director, Program Business, reporting to the Chief Program & Underwriting Officer, Spinnaker. This is a collaborative leadership role accountable for program management and underwriting of a sub-portfolio of programs within Spinnaker. The ideal candidate will be self-motivated, a change leader that challenges and continuously improves existing processes and procedures, as well as a subject matter expert in personal lines, commercial lines, program management and compliance. Locations: Morristown, NJ; Dallas, TX; Austin, TX; San Jose, CA.

Responsibilities

Day-to-day responsibilities include:

• Represent your assigned programs as a member of the Spinnaker senior leadership team
• Accountable for ensuring your programs are in compliance with our contractual terms and follow all regulatory compliance requirements
• State filing review/signoff along with broader program-specific teams
• Quality and accuracy of the deal-specific business terms
• Responsibility for each program meeting strategic objectives as stated by the CEO and senior leadership team
• Oversight of onboarding checklist(s) for new programs assigned to you
• Oversight of renewal strategy in collaboration with Finance and Operations
• Collaborate with Finance and Operations to ensure monthly reinsurer reporting are done correctly
• Collaborate with Finance and Operations to ensure account reconciliation, including review and approval of account balances due MGAs/reinsurers
• Collaborate with Finance and Operations to ensure claims and treaty reporting, including review and approval of program-specific claims and IBNR are done correctly
• As needed, participate in the new business development process, in collaboration with the broader team
• Review