Director, Program Management (Adobe Technical)

The Role

The Director, Program Management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance.

What You’ll Do

• Delivery & Client Engagement
  • Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle.
  • Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.).
  • Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes.
  • Identify partnership opportunities and capitalize on “add-on” sales across existing projects.
  • Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations.
• PMO & Value Acceleration
  • Drive program governance, including meeting facilitation, action item tracking, and decision documentation.
  • Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews).
  • Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership.
  • Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency.
  • Capture and communicate lessons learned/best practices to feed back into the consulting practice.

What You Bring

• 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment.
• Adequate Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred).
• Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes.
• Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting.
• Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes.
• Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools.
• Demonstrated ability to translate complex program data into actionable, executive-level narratives.
• Ability to travel 40%.
• Bachelor’s degree or equivalent practical experience.
• Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics.

What We Offer

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

We Support You Being You

• DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
• DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
• We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

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Application Instructions

• Apply for this job.

Anticipated Salary Range

• The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling.