Director, Product Operations (Remote)

About the role

The Director of Product Operations will lead the product operations function to support product strategy, planning, execution, and measurement. They will establish scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing. This role will drive product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews. The ideal candidate will have experience in product operations, product management, program management, strategy & operations, or related fields.

Responsibilities

• Develop and lead the Product Operations function to support product strategy, planning, execution, and measurement.
• Establish scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing.
• Drive product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews.
• Build reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs.
• Partner with Product leadership to improve decision-making through data analysis, insights, and business intelligence.
• Optimize product development lifecycle processes including intake, prioritization, release management, and post-launch reviews.
• Lead tooling and systems strategy for product management platforms, workflows, and documentation standards.
• Facilitate cross-functional communication and alignment to ensure organizational transparency and execution consistency.
• Identify operational bottlenecks and implement continuous improvement initiatives across teams.
• Support strategic initiatives including organizational scaling, change management, and process transformation.
• Manage and mentor Product Operations team members and foster a culture of accountability and continuous improvement.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.
• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions.
• 3+ years of people leadership experience managing high-performing teams.
• Strong understanding of product development methodologies including Agile, Scrum, and Lean practices.
• Proven experience implementing operational processes and scaling cross-functional organizations.
• Advanced analytical and problem-solving skills with experience using data visualization and reporting tools.
• Excellent communication, facilitation, and executive stakeholder management skills.
• Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Experience supporting SaaS, technology, or digital product organizations.
• Familiarity with OKRs, product analytics, and customer feedback systems.
• Experience leading organizational change initiatives or PMO transformations.
• Strong financial, forecasting, and resource planning capabilities.

Qualifications

• Healthcare Technology and/or Technology experience.
• Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities.
• Ability to scale in a high-growth environment.

Skills

• Strategic thinking.
• Operational excellence.
• Cross-functional leadership.
• Data analysis.
• Stakeholder management.
• Product management and collaboration tools.
• Continuous improvement.

Benefits

Availity offers a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program. We also provide a 401(k) match, paid parental leave, and a variety of wellness and education reimbursement options. Availity is a drug-free workplace and offers a range of employee benefits, including a 401(k) match, paid parental leave, and a variety of wellness and education reimbursement options. Availity is a certified “Great Place to Work” and offers a supportive and inclusive work environment.

Pay

TBD

Schedule

Remote, US