Director, Product Lifecycle & Field Services
About the role
The Director, Product Lifecycle & Field Services is responsible for the complete post-production lifecycle of equipment supplied by Galtra Solutions. This role serves as the single point of accountability for Galtra equipment from factory release through shipment, installation, startup, commissioning, turnover, warranty, service, modification, and end-of-life support. The Director, Product Lifecycle & Field Services owns Galtra's installed-equipment record and ensures Galtra can answer, at any time, what equipment was provided, what exactly was built, where it is, whether it has been installed and commissioned, what warranty applies, what service has been performed, what problems remain open, what components have been replaced or modified, and what Galtra owes the customer next. The role does not perform every activity directly. It is accountable for ensuring the appropriate Galtra personnel, manufacturers, service providers, contractors, and other partners perform their responsibilities and that the resulting information is captured, verified, and retained. This person will work closely with Executive Leadership, Engineering, Project Management, Operations, Supply Chain, Manufacturing partners, Quality, Finance, Commercial/Sales, IT/Shared Services, authorized service providers, and customers. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives. Position Location: Remote - work virtually from anywhere in the United States. Must have a valid driver’s license and ability to rent vehicles.
Responsibilities
- Equipment Asset Management and Traceability