Director of Lifecycle Services

Primary Responsibilities

• Provide leadership to ensure a high level of customer satisfaction across all touch points with our aftermarket business, including accessing aftermarket parts, technical support and on-site services.
• Coach, mentor and grow team of highly technical employees.
• Responsible for the creation of the strategic roadmap for aftermarket to exceed financial and operational targets.
• Responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
• Responsible for the overall strategy for new and emerging service products and offerings.
• Conducts market analysis to develop service products and offerings (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities.
• Prepares product and offering development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production.
• Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies, including with service leaders, account managers, technical sales.

Position Requirements

• Bachelor's Degree in a technical or business field; MBA preferred
• 10+ Years of work experience; 5 years in a comparable management position
• Experience working with capital equipment
• Strong understanding and experience in operations and logistics
• Knowledge of manufacturing and engineering processes

Physical Requirements

• Frequently required to sit, stand, walk, talk, or hear;
• Uses hands to finger, handle, or touch objects or controls.
• On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders.
• The incumbent must occasionally lift, push, or pull up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.