Director of Lifecycle Services
About the role
The Director of Lifecycle Services & Training is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.
Responsibilities
Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
Manage the regional spare parts strategy and logistics network to ensure rapid response times.
Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
Partner with channel partners in developing their own service capabilities to extend the brand’s reach.
Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.
Requirements
Bachelor's Degree in Engineering, Business, or a related technical field
7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
5+ years in a senior leadership role overseeing after-market services
Must be able to travel domestically and internationally, up to 60%
Qualifications
Legal authorization to work in the US
Preferred Qualifications:
Master’s degree in Engineering, Business, or a related technical field
Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue
Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software)
Skills
Proactive relationship building
Customer insights-driven offering development
Strategic partnership building
Challenging task enjoyment
Multi-tasking ability
End goal focus
Benefits
Workplace that values diversity and inclusion
Employee development programs
Commitment to sustainability and environmental stewardship
Opportunities for career advancement and personal growth
Pay
Competitive compensation package including base salary, bonus, and benefits.
Schedule
Full-time position with flexible hours to accommodate travel requirements.