Director of Lifecycle Services

About the role

The Director of Lifecycle Services & Training is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.

Responsibilities

• Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
• Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
• Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
• Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
• Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
• Manage the regional spare parts strategy and logistics network to ensure rapid response times.
• Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
• Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
• Partner with channel partners in developing their own service capabilities to extend the brand’s reach.
• Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
• Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
• Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.

Requirements

• Bachelor's Degree in Engineering, Business, or a related technical field
• 7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
• 5+ years in a senior leadership role overseeing after-market services
• Must be able to travel domestically and internationally, up to 60%

Qualifications

• Legal authorization to work in the US
• Preferred Qualifications: Master’s degree in Engineering, Business, or a related technical field
• Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue
• Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software)