Director Pricing & Administration

About the Role

The Director of Pricing and Administration is responsible for Span Alaska’s pricing strategy, revenue integrity, and pricing-related administrative functions. This role leads the Pricing, Rating, Invoicing, and Database functions while partnering closely with Sales, Operations, Finance, Customer Service, and IT to support profitable growth, customer retention, and disciplined execution across the LTL network.

Responsibilities

• Develop pricing strategies that support profitable revenue growth, customer retention, and disciplined market positioning.
• Partner with Sales to structure customer-specific pricing, RFP responses, strategic deals, and customer retention plans.
• Evaluate customer profitability and recommend pricing adjustments, deal structures, or commercial actions based on margin, cost-to-serve, lane profile, and service requirements.
• Lead customer, lane, and network rate studies to identify pricing gaps, margin opportunities, cost-to-serve trends, and commercial risks.
• Provide proactive pricing insights, competitive intelligence, and market trend analysis to support sales strategy and executive decision-making.
• Lead pricing and yield analysis technology initiatives, including evaluation, implementation, and adoption of tools that improve pricing speed, margin visibility, and customer-level profitability decisions.
• Lead cross-functional initiatives that improve pricing speed, accuracy, governance, and competitiveness.
• Oversee the Pricing, Rating, Invoicing, and Database teams through department managers.
• Ensure timely and accurate freight bill rating, customer quotes, invoice auditing, and database maintenance.
• Maintain strong customer service standards across pricing-related functions.
• Ensure compliance with tariffs, contracts, internal pricing policies, and customer-specific billing requirements.
• Support collections and customer-facing teams with invoicing requirements, billing issues, and resolution of pricing-related disputes.
• Develop and maintain effective reporting, tools, and process controls that support departmental needs, pricing governance, and executive visibility.
• Support continuous improvement in process design, workflow efficiency, data quality, and revenue integrity.
• Build stronger reporting around rate performance, win/loss trends, customer profitability, lane yield, and service-level margin performance.
• Lead or support special projects related to pricing systems, commercial strategy, automation, and process improvement.
• Coach, mentor, and develop Pricing Managers and their teams.
• Participate in recruitment, performance management, training, scheduling, time management, and corrective actions.
• Foster a collaborative, accountable, and customer-focused team culture.
• Communicate and reinforce company policies, pricing standards, and process expectations across the department.
• Communicate department priorities, company updates, service expectations, and performance goals through regular team meetings.
• Provide leadership that strengthens employee engagement, accountability, process consistency, and professional development.
• Work closely with Sales, Operations, Finance, Customer Service, and IT to align pricing decisions with business goals and operational realities.
• Partner with Operations to understand landed costs, capacity constraints, service requirements, and operational cost drivers.
• Coordinate with Finance on revenue integrity, margin reporting, customer profitability, and pricing-related financial analysis.
• Assist other departments with pricing, customer, reporting, and commercial analysis needs as requested.

Requirements

• High school diploma or equivalent required.
• Prior management experience required.

Qualifications

• Higher education or vocational training in transportation, logistics, business, finance, or related field preferred.
• 10 or more years of experience in transportation, freight, logistics, pricing, revenue management, or commercial strategy preferred.

Skills

• Strong commercial acumen and ability to partner effectively with Sales.
• Advanced analytical and problem-solving capabilities.
• Strong understanding of transportation pricing, customer profitability, cost-to-serve, and freight operations.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Strong judgment and decision-making ability.
• Leadership skills with the ability to coach, develop, and hold teams accountable.
• Proficiency with pricing tools, spreadsheets, reporting tools, and general office software.
• Ability to develop tools, reporting, and processes that improve pricing accuracy, visibility, and efficiency.

Benefits

Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.

Pay

The salary range is posted for this position in Washington. The salary offered will depend upon qualifications and other operational considerations.