Director, Premium Audit Operations

About the role

The salary range for this job posting is $108,812.00 - $174,099.00 annually + bonus + benefits. The Pay Type is Salary.

Responsibilities

• Guide a high-performing team, influence enterprise initiatives, and drive continuous improvement across field, phone, and mail audit functions.
• Partner with key stakeholders, optimize vendor relationships, and elevate audit quality and efficiency.
• Provide operational direction for Premium Audit associates by overseeing work that improves quality, productivity, service and efficiency.
• Support the development and application of technical competencies within the commercial lines Premium Audit function.
• Deliver services that support business team goals and competitive marketplace expectations.
• Manage a team of field, mail and phone auditors and oversee the effective use of external premium audit vendors.
• Ensure vendor work is completed in accordance with company guidelines.
• Establish and monitor production, service and quality standards for each audit method and develop goals, tactics and individual associate objectives that support Commercial Lines and company initiatives.
• Coach, mentor and motivate staff, including remote associates, and perform necessary staff management functions to meet production goals and ensure compliance and performance standards are achieved.
• Contribute to the development and implementation of premium audit strategic direction, best practices and business plan objectives.
• Provide technical consultation in areas of expertise and serve as a subject matter resource for premium audit operations.
• Participate in the budgetary planning process and manage assigned department resources within budget.

Requirements

• A Bachelor’s degree in Accounting, Business Administration or related field is preferred; commensurate experience may be considered.
• Minimum of two years of management experience preferred.
• Demonstrated ability to lead operational teams, manage performance standards, influence cross-functional stakeholders and drive continuous improvement initiatives preferred.
• Minimum of 5 years of experience in insurance premium audit practices, systems, and workflow procedures preferred.
• Working knowledge of ISO, NCCI, PCRB/DCRB, Independent state, company, and statutory audit requirements.
• Experience in NCCI/Independent state workers’ compensation classification and regulatory systems from an underwriting or premium audit functional perspective preferred.

Skills

• Exceptional communication and interpersonal skills for use in internal team interaction and in collaboration with other business units for information gathering, reporting results, training, etc.
• Strong customer service orientation with ability to establish and maintain effective working relationships.
• Excellent analytical, research, documentation and writing skills.
• Effective decision-making and problem-solving skills.
• Ability to organize work and manage multiple projects with minimal direction.
• Ability to analyze strengths and weaknesses of alternative solutions, conclusions, or approaches, and to implement solutions and/or make improvements.
• Ability to read and interpret financial statements.
• Demonstrates a strong understanding of business ethics.
• Intermediate to advanced PC skills required, including auditing software, Microsoft Word and Excel.

Benefits

Available benefits (subject to any policy or plan changes) include, but are not limited to: Health, Dental & Vision Insurance, Company-provided life and income protection plans, Eligibility to participate in a company incentive bonus program, 401(k) Retirement Plan - 100% company match up to 7% on annual salary, Paid Time Off, Paid Holidays, and Floating Holidays, Flexible Work Arrangements - Hybrid and remote depending on the role.

Pay

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range.

Schedule

We are open to hiring at either a Director or AVP level depending on candidate qualifications. The compensation range posted is for the Director level job role only. Preferred location is hybrid work schedule from our Columbus, Ohio office but we are open to considering well qualified candidates to work home-based in any state where we are payroll registered as seen below.